Parents’ satisfaction with care in pediatric intensive care units

Abstract

Objective: To verify the parents’ satisfaction in relation to the care provided to their child admitted to the pediatric intensive care unit and associated clinical factors. Method: Exploratory, cross-sectional study, with a total of 84 parents, in a private hospital in Sao Paulo, Brazil. Data collection took place from March 2019 to January 2020, in the post-discharge period. Data were analyzed using descriptive statistics and Spearman’s Correlation Coefficient. Results: Mean satisfaction was high (5.75) (SD=0.35). There was no correlation between parents’ satisfaction and length of hospital stay, severity and illness. Conclusion: Parents showed high levels of satisfaction with the care received in pediatric intensive care, regardless of disease classification, length of hospital stay or severity. Greater satisfaction was observed in the domains of professional attitude, care and cure, information and parents’ participation.

Effects of Patient and Family-Centered Care on Quality of Care in Pediatric Patients: A Systematic Review

“…Regarding the impact of PFCC on parents, there was a significant increase in the level of parent satisfaction, parent involvement, and parent-staff partnership scores. Parental satisfaction is associated with the attitude of the professional staff, the treatment provided, information, and parental participation during the child's care (Cintra et al, 2022). Nurses as a team in implementing PFCC have a role in involving children and families in the nursing process to improve the quality of care ( Palokas et al, 2015;Uhl et al, 2013).…”