2020
DOI: 10.21511/ins.11(1).2020.04
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Pandemic as an accelerator of digital transformation in the insurance industry: evidence from Ukraine

Abstract: Pandemic affects insurance industry both directly, via health shocks, and indirectly, via financial shocks, as well as via shift in the policyholder behavior and distribution channels. The paper contributes to understanding the impact of COVID-19 on the global and Ukrainian insurance market, provides insights into implementing digital measures and technologies for insurers, in response to changes caused or accelerated by pandemic, building the capabilities to survive and exploit the changing market.A research … Show more

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Cited by 13 publications
(4 citation statements)
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“…They conclude that the crisis had detrimental effects on the insurance sector, followed by a significant drop in profitability (−16.6%) and total premium (17.01%). In addition, Shevchuk et al [29] explore how this new economic reality caused by COVID-19 is related to financial performances of the insurance companies in Ukraine. It seems that the new market landscape is based on a new CRM, which could be the catalyst for innovation in the insurance business.…”
Section: Literature Overviewmentioning
confidence: 99%
“…They conclude that the crisis had detrimental effects on the insurance sector, followed by a significant drop in profitability (−16.6%) and total premium (17.01%). In addition, Shevchuk et al [29] explore how this new economic reality caused by COVID-19 is related to financial performances of the insurance companies in Ukraine. It seems that the new market landscape is based on a new CRM, which could be the catalyst for innovation in the insurance business.…”
Section: Literature Overviewmentioning
confidence: 99%
“…This fact may be verified by the claims distribution of the coverage types analysed during the first half of 2020 (Figures 1,2 and 3). This is a possible factor explaining why premium recalculations resulted in a positive adjustment, as shown by Shevchuk (2020) in Ukraine.…”
Section: Closing Remarksmentioning
confidence: 98%
“…The main types of digital technologies developed in insurance were machine learning, predictive analytics, artificial intelligence, blockchain technology, and telematics. Due to increased digitization, insurers can now take advantage of access to data and improved analytical tools for underwriting and pricing [58,59].…”
Section: Covid-19 Impacts On the Financial System And Regulationmentioning
confidence: 99%