“…In turn, the logistics capability, including logistics chains, has the following attributes: customer satisfaction (GLRT at Michigan State University, 1995; Zhang et al, 2005), improving their quality of service (Lai et al, 2004) and loyalty (Flint et al, 2005); a focus on supply and demand (Morash et al, 1996) as well as information support (Zhao et al, 2001); creating prerequisites for the use of logistics providers (Lai et al, 2004;Coyle et al, 2013); attributes such as added value, rarity and complexity of imitation (Olavarrieta and Ellinger, 1997); creating prerequisites for integration (Mentzer et al, 2004); the possibility of eliminating uncertainty and risk (Wang et al, 2018); ensuring the sustainability of logistics chains (Ponomarov and Holcomb, 2009) and their flexibility (Naim et al, 2010); dependence on the geographical location of the enterprise (Sharma and Gupta, 2012); as well as a link to innovation (Soosay et al, 2008;Hellström and Nilsson, 2011).…”