Organizational performance evaluation in intangible criteria: a model based on knowledge management and innovation management

Abstract

Today innovation and knowledge management are determining factors for success and continuity of organizations. However, because they are considered intangibles, their measurement becomes a challenge. Therefore, this study aimed to develop a model to measure organizational performance with a focus on knowledge management and innovation management. To be able to do that, we used a quantitative research study, characterized as a multi-case study applied to three companies in the metal-mechanic sector in southern Brazil. The methodology uses the assumptions of well-known methods such as the Key Performance Indicators, the Swing Weighting and Simple Attribute Rating Technique. With the results, it could be seen that the proposed model can be an effective tool for assessing organizational performance and that, in its application, the surveyed organizations could already identify their main weaknesses and use the results reported to improve its management.

Literature Review of the Measurement in the Innovation Management

“…The controllers accompany the innovation process in general and propose adjustments. (Dickel & Moura, 2016): propose a model that measures the performance of the organization based on measurement criteria for two factors: knowledge management and innovation management. In knowledge management, it measures the ability to use the experiences of people, the infrastructure and processes of the organization around knowledge.…”

Las competencias científicas a partir de la gestión del conocimiento en Instituciones de Educación Superior

“…Así pues, el conocimiento se puede caracterizar como la herramienta clave para el mejoramiento de los procesos en una organización, lo que lo convierte en el activo intangible más valioso que esta posee (Torabi, Kyani y Falakinia, 2016). Precisamente, el saber hacer (know-how), la creatividad, el servicio y la filosofía de trabajo son instrumentos que agregan valor a las organizaciones y a los productos y de ese modo crean ventajas competitivas, es decir, factores diferenciadores sostenibles en el tiempo (Dickel y De Moura, 2016).…”

A Literature Review on Knowledge Management in Organizations

“…But now, most of the organizations learn new knowledge as it provides sustainable competitive advantages. Meanwhile, the organizations that are rich in knowledge are able to enhance their creativity and efficiency as well as reach a new quality level (Chou et al, 2015;Dickel & Moura, 2016). According to Liao and Wu (Liao & Wu, 2009), they said an effective knowledge management through capabilities of development will be an advantage to organizational performance.…”

“…Innovation management has become important in organizations so that the organizations are able to create an innovative products and services by using the knowledge acquired (Canongia et al, 2004;Dickel & Moura, 2016). Innovation refers to the abilities to the unique combination of new idea, thought and concept (Manhart & Thalmann, 2015).…”