Knowledge management has become a factor that ensures the success of the organizations and the continuity of their businesses. Especially in today's 21 st century, organizations are competing to stay competitive. They must know how to implement and use knowledge management in effective ways. Knowledge has to be used in the organizational process in order to achieve sustainable competitive advantages. The aim of this paper is to give an overview of knowledge management and its importance in the organizations. The methods used to complete this paper are collecting data from published journals, conferences paper and books. The result shows that knowledge management is the main key for the organizations to stay competitive. Besides, knowledge management also creates innovation and ideas that are unique from others.
Today Knowledge Management and innovation have become factors for success. Organizations must compete in such complex and competitive environment in order to stay competitive. The organizations must know how to implement and distribute knowledge in the organizational process in order to achieve a sustainable competitive advantages. The organizations have invested heavily in building Knowledge Management Systems. Knowledge Management is essentially important especially in airline industry. In order to prove the previous statement, an airline industry -British Airways has been chosen to show how the industry has applied and used Knowledge Management in managing their business. British Airways has applied Knowledge Management in strategic planning, communication and customer experience.
I S S N 2 2 7 8 -5 6 1 2 V o l u m e 1 1 N u m b e r 5 I n t e r n a t i o n a l J o u r n a l o f M a n a g e m e n t a n d I n f o r m a t i o n T e c h n o l o g y colin9291@gmail.com
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ABSTRACTHuman Resource Management has been proved to be an important element in organizing business. Every organization should have their own strategy. A study has been carried out to evaluate that Human Resource Management strategy is aligned to the organization strategy. In this paper, I have examined on how Starbucks uses Human Resource Management strategy to manage their business.
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