Organizational Learning and Hotel Performance: The Role of Capabilities’ Hierarchy

Abstract

Building on the capabilities' hierarchy concept, a model of the effect of organizational learning on hotel performance is proposed and tested in this study. Data was collected from 240 managers in the hotel industry of United Kingdom and Pakistan via survey. The results revealed strong direct inter-relation between different level of capabilities and an indirect relation between organizational learning and performance through these capabilities. This paper makes theoretical contributions to both management and hospitality and tourism research by generating an integrative and unifying framework for an organizational learning performance relationship, clarifying capabilities inter-relationships and empirically revealing the exact way these capabilities enhance performance. Also, it has practical implications for hotel managers' understanding on the development and use of capabilities as a hierarchy in enhancing their hotel performance.

[Retracted] Mediating Effect of Organizational Learning Capacity on the Relationship between Relational Embeddedness and Innovation Performance in Freight Logistics Service

“…Turi et al argue that cognitive learning factors have a significant impact on sustainable organizational development [52]. Ali et al propose that, under the same organizational conditions, organizational learning could increase the capacity of an organization to innovate [53].…”

A nexus between Green HRM (GHRM), Supply Chain Performance (SCP) and Business Performance (BP): The mediating role of Supply Chain Organizational Learning (SCOL)

“…Zaid et al (2018) reinforce the findings that internal green SCM positively mediates the relationship between green HRM practices and sustainable performance. Recently, literature which is related to organizational learning has developed rapidly (Ali, Peters, Khan, Ali & Saif, 2020;Andreou et al 2016;Bendig et al 2018;Khunsoonthornkit & Panjakajornsak, 2018;Ojha, Struckell et al, 2018;Chung, Yang & Huang, 2015;Kalmuk & Acar, 2015;Hu, 2014;Jiménez-Jiménez & Sanz-Valle, 2011;Lopez, Peon & Ordas, 2005), especially for SMEs (Muafi & Uyun, 2018). Tennant & Fernie, 2013;Hult et al, 2003;Hult, Nichols, Giunipero & Hurley, 2000) reveal that supply chain organizations should use the best learning strategies routinely.…”

“…In addition, organizational learning provides an increase in company performance at the partnership level in diversification terms (Andreou, Louca & Petrou, 2016). Ali et al (2020) analyze organizational learning in hotels and find a significant relationship between OL on hotel performance. Likewise Willis et al (2016) explain that supply chain integration (both internal and external) mediates the relationship between flexibility and SCOL performance.…”

Structural Differentiation and Organisational Learning Capability s Predictors of Corporate Venturing and Business Growth among SMEs in South Africa

“…It was postulated by Saadat and Saadat (2016) that organisational learning was an antecedent of organisational success. Organisational learning is believed to have an impact on performance (Ali, Peters, Khan, Ali & Saif, 2019). This relationship is, however, indirect, as it is mediated by the dynamic and substantive capabilities possessed by a firm (Ali et al, 2019).…”

“…Organisational learning is believed to have an impact on performance (Ali, Peters, Khan, Ali & Saif, 2019). This relationship is, however, indirect, as it is mediated by the dynamic and substantive capabilities possessed by a firm (Ali et al, 2019). Altinay Madanoglu, De Vita, Arasli and Ekinci (2016) confirmed a positive relationship between organisational learning capability and SME growth.…”