Abstract. This research aims to study the independent variable (employee engagement PENDAHULUAN Seorang karyawan dalam suatu perusahaan dapat dikatakan memiliki kinerja yang baik apabila karyawan tersebut memiliki keterikatan yang erat dengan perusahaannya yang membuat karyawan tersebut (tanpa keterpaksaan) mau memberikan kontribusi yang optimal bagi perusahaannya. Namun karyawan yang telah cukup lama bekerja di perusahaan pun, pada suatu ketika dapat berada di posisi pada penurunan kontribusinya kepada perusahaan. Ketidakoptimalan kontribusi manusia sebagai karyawan dapat disebabkan oleh dua faktor yaitu faktor internal berasal dari dalam diri karyawan dan faktor eksternal berasal dari organisasi (Suparyadi, 2015: 299). Faktor internal yang mempengaruhi kinerja yang tidak optimal adalah cipta, rasa, karsa yang dimiliki oleh masing-masing karyawan. Sedangkan faktor eksternal yang menyebabkan ketidakoptimalan kinerja karyawan adalah lingkungan kerja seperti hubungan dan dukungan dari pemimpin dan rekan kerja, dukungan peralatan kerja, dan lain-lain (Suparyadi, 2015: 299).Pada dasarnya, para pemimpin sudah pasti melakukan hal-hal yang diyakini dapat membuat karyawan-karyawannya melakukan apa yang diinginkan pemimpin tersebut. Namun tidaklah mudah menanamkan suatu hal positif ke dalam benak seorang individu
Purpose: This study tests and analyzes the relationship pattern (nexus) of Green HRM, SCP, and BP. In addition, this study also tests the mediation role of SCP in analyzing the relationship between GHRM and BP and the mediation role of SCP in analyzing the relationship between SCOL and BP.Design/methodology: This study uses survey method. The survey is distributed to owners/managers of courier service SMEs in two provinces (Special Region of Yogyakarta and East Java) in Indonesia. The sampling technique is conducted purposively with 165 respondents. The data analysis technique uses AMOS 23. Findings: SCOL has a positive effect on SCP and BP and mediates the effect of SCP on BP. The most interesting about the findings is GHRM has no effect on SCP and BP and SCP does not mediate GHRM on BP.Research limitations/implications: Researcher use purposive sampling which has limitation of not being able to generalize the population in two provinces, namely Special Region of Yogyakarta and East Java. This is also not ideal approach to evaluate the impact of GHRM on SCP and BP and the impact of SCOL on SCP and BP. Courier service SMEs in this study have not implemented GHRM in ideal manner so they are unable to conclude the results in a comprehensive and transparent manner.Managerial Implication: Companies need to consider aspects related to the courier service industry, namely digitalization of information and green innovation so their contribution can be seen in improving whole business performance. In addition, it is necessary to divide SMEs that have practiced GHRM and those that are not so they can make strategies and policies related to GHRM, SCP, BP and SCOL. It is also necessary to examine other aspects in improving the business sustainability of courier services, namely the complexity and service strategy orientation. SMEs who have more SCOL strategy will better implement GHRM practices associated with SCP and BP. This is important since competition in the courier service industry is getting tougher especially when faced with foreign competitors who already have global service standards.Theory Implication: This study contributes the theory enrichment of SCOL aspect in mediating the relationship pattern between SCP and BP. This study also provides theoretical contributions namely GHRM has no effect on SCP and BP and SCP does not mediate GHRM on BP.Originality/value: Study which examines the role of SCOL, especially when it is related to GHRM, SCP and BP is still limited in Asia. SME owners in the courier service industry rarely have good data integration in the system. The implementation of SC is starting from upstream to downstream processes so that SMEs need a well-planned and integrated SCOL in each work unit which ultimately have an impact on SCP and BP.
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This study aims to determine the quality of training on improving the capabilities of employees in PT Bank BNI Syariah. Along with the information technology development which is increasing and advanced, the bank considers that it is important for the industry to maintain, develop, and improve the skills of its employees. This activity is also one of the efforts in managing the talent that has been possessed by excellent performers in the industry. This research is qualitative with data collecting method in the form of observations and interviews of parties related to data containing elements of employee training in BNI Syariah. Some of the results of the pre-test and post-test conducted by the Human Resources Division stated that the training provided brought a considerable increase in the capabilities of BNI Syariah employees, while the results of interview stated that currently training is an effective effort in order to increase expertise, skills, and capabilities of employees. Some of the results of the pre-test and post-test were taken on a group of employees who worked as marketing assistants, had business targets and market analysis capabilities that were highly demanded to have is after training there are changes in problem solving and achieving targets in effective and efficient way.
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