Organisational Flexibility and Innovation Performance: The Moderating Role of Management Support

Gala-Velásquez, Bernardo De La; Hurtado-Palomino, Américo; Salas, Angela Arredondo

doi:10.1007/s40171-023-00336-1

Cited by 21 publications

(2 citation statements)

References 99 publications

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“…To implement innovative activities, a collaborative leadership style can proactively stimulate the happiness of employees (Berraies, 2022; Ruiz-Rodríguez et al ., 2023). Tourism managers can develop a culture based on the principles of corporate happiness to stimulate innovative performance (Aboramadan and Kundi, 2022; De-la-Gala-Velázquez et al ., 2023). In this environment of subjective well-being, employees can increase their innovative capacity and motivation for the pursuit of ideas that will be future technological products for the tourism sector (Bibi et al ., 2022).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

How can tourism managers' happiness be generated through personal and innovative tourism services?

Robina-Ramirez,

Ortiz-de-Urbina-Criado,

Ravina-Ripoll

2023

EJIM

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PurposeThere has recently been much interest in analysing the creation of personalised tourism services and studying their effect on organisations. However, there still needs to be more work in analysing their effect on happiness and the role that emotions play in these processes. This paper aims to analyse, in the context of personalised and innovative tourism services, which factors can encourage and improve managers' happiness.Design/methodology/approachA model of analysis is presented with five variables: tourism managers' happiness (TMH), innovative personalised tourism services, internal factors: emotions (IFE), organisational factors (OF) and personal factors (PF). Eight hypotheses are proposed and tested with a structural equation model.FindingsThe results allow the authors to affirm that personalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also in generating emotions that contribute to improving their attitude towards the company.Research limitations/implicationsThis scientific work has some limitations. Firstly, this study was carried out exclusively in Spain due to the relevance of this country in the international tourism sector, according to the World Tourism Organisation. The results achieved in this research should be contrasted with other studies in other territories. Secondly, the interviews and surveys were carried out at specific time intervals. It has not led to problems of significant bias in the variance of the standard method. Therefore, it is desirable to undertake longitudinal or cross-sectional studies for future research. Thirdly, it is interesting to develop theoretical models that include other psycho-directive or leadership style constructs to determine whether they holistically enhance the subjective well-being of hospitality managers. Moreover, other types of factors of a social or strategic nature can be considered, which can positively or negatively impact the analysed variables. Finally, future research can deepen the empirical analysis of the relationship between managerial competencies and digital innovation from the perspective of happiness management. These findings would contribute to a greater cognitive understanding of the implications of personalised and innovative tourism services on hotel establishments' happiness and economic benefits.Practical implicationsThis paper shows the fundamental role of a happy leadership style in creating responsible, green and innovative environments in today's digital society. Furthermore, the happiness of tourism managers can contribute to the generation of high quality and excellent services that are in line with the principles of sustainable development.Social implicationsPersonalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also to generating emotions that contribute to improving their attitude towards the company. On the other hand, it has been observed that personalised and innovative tourism services generate positive effects at organisational, internal and personal levels. The following reflections are advanced: The development of internal factors such as the emotions of awe and gratitude or the generation of trust can enhance the happiness of tourism managers. The happiness of tourism business managers can be enhanced by developing OF such as smart-personalised tourism services and data protection. The happiness of tourism managers can be enhanced by the development of PF such as travellers' desires, expectations and needs, or other factors such as disposable income, health status or family situation.Originality/valueThis is the first empirical study that focuses on investigating how personalised and innovative tourism services affect managing happiness.

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Section: Theoretical Frameworkmentioning

confidence: 99%

How can tourism managers' happiness be generated through personal and innovative tourism services?

Robina-Ramirez,

Ortiz-de-Urbina-Criado,

Ravina-Ripoll

2023

EJIM

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“…У савременим условима пословања флексибилност постаје најпожељнија карактеристика пословних система. Она има значајан и позитиван ефекат на иновациону активност предузећа и конкурентску предност(Gala- Vela´squez et al, 2023). АуторМарковић (2012) наглашава да потенцијал за креирање флексибилне организације не би требало искључиво проналазити у организационој структури, већ и у другим димензијама организационог дизајна: стратегији, организационој култури, лидерству и систему награђивања.…”

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The Influence of the Organizational Structure on Companies’ Innovative Activity

Lazarević-Moravčević¹,

Paunović²,

Ružičić³

2023

Proceedings of the 28th International Scientific Conference Strategic Management and Decision Support Systems in Strategic Mana

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Апстракт: Способност једне организације да иновира детерминисана је дејством бројних фактора из интерног и екстерног окружења. Сврха овог рада је да се анализира утицај организационе структуре као елемента интерног окружења и њених димензија на иновативну способност предузећа. Циљ рада је идентификовање организационе форме која подржава креативност, иновативну активн о с т и п о с п е ш у ј е и м п л е м е н т а ц и ј у иновативних решења у предузећу. Налази у раду указују на значајан утицај појединих димензија организационе структуре на иновационе способности, као и на чињеницу да поједине организационе форме не представљају адекватно решење за организације које настоје да унапреде иновационе перформансе. У раду је примењена desk-research метода, при чему су као извори података примарно коришћени радови и публикације из научних часописа и друга стручна литература.

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Translating environmental corporate social responsibility into environmental performance and competitive advantage: a moderated mediation model

Qammar,

Sagheer,

Aslam

2023

Environ Sci Pollut Res

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Organisational Flexibility and Innovation Performance: The Moderating Role of Management Support

Cited by 21 publications

References 99 publications

How can tourism managers' happiness be generated through personal and innovative tourism services?

How can tourism managers' happiness be generated through personal and innovative tourism services?

The Influence of the Organizational Structure on Companies’ Innovative Activity

Translating environmental corporate social responsibility into environmental performance and competitive advantage: a moderated mediation model

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