Opting Out: The Effects of Consumer Information Sharing Concern on Perceived Value in E-Banking Service Relationships

Johnson, Devon

doi:10.5539/ijms.v6n2p1

Cited by 2 publications

(4 citation statements)

References 54 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…For western countries and the USA, the major challenge of studies in adopting this system was concentrated on the factors of ease of use or learning technology, trust, privacy and security (Sathye. 1999, Moutinho andSmith (2000), Lymperopoulos and Chaniotakis (2004), Floh and Treiblmaier (2006), Poon (2007), Sanchez-Franco (2009), Aderonke andCharles K (2010), Faroughian, et al (2012), Ma and Zhao (2012), Capece and Campisi (2013), Johnson (2014), Rodrigues et al (2016), Hoehle et al (2017), etc.…”

Section: Studies On Bank Facilities and Customer's View Point Towardsmentioning

confidence: 99%

A Short Review of the Electronic Banking System

Khan

2019

RBS

View full text Add to dashboard Cite

The necessity of E-Banking services with the new generation’s lifestyle today is reached at different levels of technology innovations. This paper aims at directing and contributing to E-Banking by exploring and analyzing the current situation of commencement on E-Banking and its acceptance confidently. This paper presents an intensive summary review of a doctorate research by the author about E-Banking acceptance in the Kurdistan Region of Iraq in which 38 studies among 110 published papers were selected on E-Banking between 2002-2016. The studies seek to draw reliable conclusions from their data to identify the influenced factors on the acceptance and adopting of E-Banking system. To analyze the capacity and results of these studies, an analysis was conducted on the most influenced factors, powerful acceptance theories employed in these studies, thesample unit, respondent size and the location of the investigation. The results showed that the factors of security, perceived ease of use and trust had the higher frequencies among the others. The most used model in these studies was TAM model with a great satisfaction results by the researchers and bank institutions. The respondents of these studies were between 44 and 3000 and the major sample unit is bank customers and the majority of studies were from Iran, which are 13 studies. It was found that other theories (UTAUT and UTAUT 2) were less attractive to researchers in their studies. Therefore, the most results are based on the outcomes of TAM models. However, there are limitations of the outcomes by this study for reviewing limited papers, someshortcomings in constructing the links between the E-Banking channels with the influenced factors and there is supremacy of the higher frequency of using TAM on the results. Further works are recommended to study security, perceived ease, and trust using (UTAUT and UTAUT 2) in the countries with large population strata.

show abstract

Section: Studies On Bank Facilities and Customer's View Point Towardsmentioning

confidence: 99%

A Short Review of the Electronic Banking System

Khan

2019

RBS

View full text Add to dashboard Cite

show abstract

“…Dukungan opt-out, dimana konsumen memperbolehkan untuk berbagi informasi konsumen tetapi konsumen harus memungkinkan untuk memilih keluar (opt-out) saat dihubungi oleh penjual. Dukungan opt-out konsumen merupakan keyakinan konsumen bahwa pemasar diijinkan menggunakan informasi pribadi seperti alamat tinggal, alamat kerja, alamat email tanpa persetujuan sebelumnya selama setiap komunikasi memungkinkan konsumen mempunyai kesempatan untuk mencegah kontak lebih lanjut dengan menghapus diri dari daftar kontak (Johnson, 2014).…”

Section: Pendahuluanunclassified

“…Konsumen juga melindungi diri mereka dari kekhawatiran pelayanan online dengan mencari perusahaan yang mempunyai reputasi baik (Porter & Donthu, 2008); (Yap et al, 2010). Komitment bank terhadap privasi konsumen berpengaruh positif terhadap persepsi nilai pelanggan dari layanan e-banking (Johnson, 2014).…”

Section: Pendahuluanunclassified

See 1 more Smart Citation

Dukungan Opt-Out Dan Persepsi Nilai E-Banking

Purnami

2015

Jurnal Keuangan Dan Perbankan

View full text Add to dashboard Cite

The aim of this study was to determine the effect of perceived firm commitment to privacy and trust in technology on perceived value from the firm with opt-out support as moderating variable. The study was conducted in Denpasar City with sample size of 120 e-banking user. Sample was determined by purposive sampling and data were collected by using questionnaires distributed directly. The data were processed with Moderate Regression Analysis (MRA). The results of this study indicate that perceived firm commitment to privacy and trust in technology is positively affect perceived value from the firm. Opt-out support are significantly moderate the relationship trust in technology and perceived value from the firm, and the results show a negatif coefficient, which means that the income level weaqken the influence of trust in technology on perceived value from the firm.Keywords: opt out support and value from the firm.

show abstract

Opting Out: The Effects of Consumer Information Sharing Concern on Perceived Value in E-Banking Service Relationships

Cited by 2 publications

References 54 publications

A Short Review of the Electronic Banking System

A Short Review of the Electronic Banking System

Dukungan Opt-Out Dan Persepsi Nilai E-Banking

Contact Info

Product

Resources

About