Operational Performance of Sme: The Impact of Entrepreneurial Leadership, Good Governance and Business Process Management

Indrianawati, Usman; Hariyatie, Hartani Nira; Sroka, Mariusz

doi:10.17512/pjms.2020.21.1.30

Cited by 10 publications

(17 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Primarily, operational performance is measured in terms of flexibility, cost, quality, and delivery (Khan et al 2022;Santoso et al 2022;Thoumy and Jobin 2020;Usman et al 2020;Nabass and Abdallah 2019). A company's operational performance also highlights its competitive position among firms in the SC, and to enhance performance, each firm in the SC must improve its overall operating efficiency (Santoso et al 2022).…”

Section: Operational Performancementioning

confidence: 99%

“…A company's operational performance also highlights its competitive position among firms in the SC, and to enhance performance, each firm in the SC must improve its overall operating efficiency (Santoso et al 2022). As Usman et al (2020) explained, operational performance is what can be achieved by a person or group of people in an organization to achieve organizational goals in accordance with the authority and responsibility concerned. The concept of operational performance is concerned with measuring the degree to which an organization is successful in maximizing its use of available resources, focusing on several key aspects, such as quality, cost, flexibility, and time (delivery) (Hallgren and Olhager 2009).…”

Section: Operational Performancementioning

confidence: 99%

See 1 more Smart Citation

Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

Alkhatib

Momani

2023

Administrative Sciences

View full text Add to dashboard Cite

This study aims to analyze the relationship between supply chain resilience (SCR) practices and operational performance and the moderating role of digital technologies in Jordanian manufacturing firms. A descriptive-analytical approach was adopted using a questionnaire based on the study model and previous related literature. Four hundred supply chain (SC)-related managers within seventy-one firms were reached to collect the needed data; three hundred and seventy-two complete questionnaires were analyzed. The results revealed that the level of SCR practices and operational performance was high; SCR (with its sub-dimensions: SC agility (SCA), SC flexibility (SCF), and SC collaboration (SCC)) had a significant positive relationship with operational performance; and the appropriate use of digital technologies had a significant moderating impact on the aggregate level of the SCR–operational performance relationship. Finally, research limitations, practical implications, and future research conclude this study.

show abstract

Section: Operational Performancementioning

confidence: 99%

Section: Operational Performancementioning

confidence: 99%

Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

Alkhatib

Momani

2023

Administrative Sciences

View full text Add to dashboard Cite

show abstract

“…Numerous studies have demonstrated that governance benefits MSMEs. Governance has the power to make MSMEs even better at what they do, allowing them to grow even more (Hussain & Hadi, 2018;Htay & Salman, 2013;Daw, 2020;Mariani & Panaro, 2012;Sakhdari et al, 2020;La Rosa & Bernini, 2018;Van Den Berghe et al, 2011;Usman et al, 2020;Sarah, 2017;Kurniawati et al, 2018). According to Van Essen et al (2013), their research utilizing GCG indicators such as cash flow equality and voting rights, the rule of law, and creditor protection demonstrate that a high level of these indicators is highly beneficial for firms during times of crisis.…”

Section: Definition Of Governancementioning

confidence: 99%

The Development of Good Micro, Small and Medium Enterprises Governance Indicators

Rinaldo

Sari

et al. 2023

Etikonomi

View full text Add to dashboard Cite

A systematic literature review method was used in this study to find good governance for micro, small, and medium-sized businesses (MSMEs). The SEM-PLS approach was utilized to assess the effect of MSMEs' owners' competencies on the level of governance model implementation and the performance of MSMEs. The test results suggest implementing the governance model's concept can improve business performance. To be effective, however, owners of MSMEs must be willing to invest in their professional growth. Thus, based on the research findings, the MSMEs governance model, which is unique to this study, can serve as a standard for MSMEs' performance and a reference for various stakeholders involved in MSMEs' development initiatives.JEL Classification: G3, M21How to Cite:Rinaldo, D., Sari, P. A., Sari, W. P. & Miharja, R. (2023). The Development of Good Micro, Small and Medium Enterprises Governance Indicators. Etikonomi, 22(1), 93–118. https://doi.org/10.15408/etk.v22i1.25625.

show abstract

“…Therefore, operational performance affects the company's performance efficiency (T. H. Nguyen, 2020). The employees achieve this performance following the authority and responsibility of individuals to achieve company goals (Usman et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

2023

QAS

View full text Add to dashboard Cite

The purpose of this research is to examine the importance of building company corporate value and customer loyalty through improved performance. This research proved that there is a relationship between empathetic leadership and company performance based on innovation, operational, and job performance. The research focused on 224 managers through observations from Indonesian startups in 2021 engaged in e-commerce, transportation, travel and accommodation, education, health, finance, insurance, and agriculture. Using the PLS-SEM test, a performance model was presented based on innovation, operational, and job performance through various indicators and their impact on building corporate value and customer loyalty. The results showed that empathetic leadership determines innovation, operational, and job performance. Furthermore, innovation and operational performance increase corporate value and operational performance, while job performance enhances customer loyalty. This aspect is based on the importance of improved company performance, creating corporate value and customer loyalty. Managers need to focus on corporate value and the company's customer relationship, which has more benefits than performance. This research enriched the literature on performance and corporate value relationships and focused on performance using innovation, operation, and job.

show abstract

Operational Performance of Sme: The Impact of Entrepreneurial Leadership, Good Governance and Business Process Management

Cited by 10 publications

References 0 publications

Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

The Development of Good Micro, Small and Medium Enterprises Governance Indicators

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

Contact Info

Product

Resources

About