Online reviews of short-term visits: exploring sense of place

Dias, Joana Afonso; Ribeiro, Filipa Perdigão; Correia, Antónia

doi:10.1108/ijcthr-02-2012-0006

Cited by 8 publications

(4 citation statements)

References 30 publications

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“…This could occur when there are cognitive and affective stimuli in the form of physical buildings (architecture of the area), characteristics of the area, spatial interior, variety of products and a focal point as a landmark of the area (Kusumowidagdo et al , 2019). Dias et al (2013) demonstrated that a sense of place could be cultivated even before the tourists arrive, such as through online reviews of villas, which were the case of the study. The sense of place created were including the affordability of the destination, comfort and functionality.…”

Section: Literature Reviewmentioning

confidence: 87%

Exchanged actors behind the creation of sense of place value in indigenous tourism enterprise Karangrejo Borobudur Indonesia

Rembulan

Kusumowidagdo

Rahadiyanti

2022

JEC

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Purpose According to the Ministry of Tourism and Creative Economy, there are 7,275 indigenous tourism enterprises in Indonesia. However, only 0.5% of these are certified as a sustainable tourism village. One of them is the Karangrejo village in Borobudur, Indonesia. This village is able to sustain their enterprise, which is a unique and rare context. This study aims to address this gap by examining the sense of place value created from the collaboration between actors, mapping the actors and their resources who have crucial roles in indigenous tourism enterprise, and examining the relations between actors, mapping the characteristics and efforts made by the indigenous tourism enterprise. The novelty of this research is the unique context that it takes place, and the use of comprehensive theoretical perspectives combining architecture, sociological social psychology and marketing/business theories in tourism context, which is uncommon for research in this area. Design/methodology/approach Participants in this study were 17 individuals, comprising Village Chief, accompanying state-owned enterprises, tourists, owners of micro, small and medium enterprises, village economic center manager and village-owned enterprises manager. Data were collected from interviews and field recordings using purposive sampling technique. The study design was a case study. The data were coded in two steps: first cycle and second cycle coding. Member checking with research participants was conducted to ensure data credibility. Findings This study revealed several novel findings. First, sense of place value was not merely perceived as material and nonmaterial components, but also as networks between actors that were involved in creating such components within (value) exchange framework. Second, the actors involved in the exchange were provider actor, external supporter actor, internal supporter actor, collaborator actor and consumer actor. Each of these actors owned one or a combination of material and nonmaterial values that are exchangeable. Mapping of the actors involved was discussed using a combined perspective of consumer-centric and balanced network. Third, exchange relations that occurred between actors could be balanced or imbalanced, depending on the amount of resource owned by each actor. Nonetheless, imbalanced relations because of discrepancies in the value contributions could still have positive impact because it was motivated by the intention to help others. Fourth, this study identified the importance of having characteristics as resource integrator/gatherer for indigenous tourism enterprise (provider actor) to ensure the economic sustainability of their business. Research limitations/implications This study was conducted during the COVID-19 pandemic, where governments imposed strict travel restrictions. Consequently, data from tourists were limited in particular, the lack of perspectives from international tourists. During the data collection, the government were still limiting international travelers to visit the country, hence only domestic tourists were able to visit. The perspectives of international tourists would have added valuable data. Because of pandemic, the data collection process was initially conducted online, which was then followed by in-person data collection. Online data collection is common in research; however, in-person data collection would have been more preferred, where possible, so that the researchers could directly observe the situation in context. Future research could be conducted after the pandemic ends. Furthermore, findings of this research asserted the importance of actors’ motives, situations, quality of the values and relational attributes, but had not discussed these in detail, especially from the perspective of each actor. Future research could address this limitation. Practical implications Enhancing material and nonmaterial sense of place value would involve multiple actors. Therefore, mapping of the resources owned by these actors as well as their roles is critical. To create sense of place value, synergy between actors is essential and could not be achieved by a single actor. Every actor is influenced by motives and circumstances when interacting with the other actor. Awareness of such motives and circumstances where the exchange takes place is necessary, to ensure that the cultivated relationship aligns with the goals and expectations. As exchange relations could be balanced or imbalanced, every actor also needs to be aware of their position and continuously evaluate it to avoid being constantly in a powerless position. Indigenous tourism enterprise could not singlehandedly provide every resource needed. Therefore, developing a character as a gatherer/resource integrator becomes crucial to gain access to all necessary resources. Currently, there are no tools available for identifying actors, resources and relational attributes. This could be a potential avenue for academics in this area. Further, the government should identify the best practice from the successful indigenous tourism enterprises, not only giving recognition awards or certifications to these enterprises. Originality/value Findings from this study have several contributions; among others, it discussed sense of place value of indigenous tourism enterprise more comprehensively, as the essential actors who exchange resources were identified. This study also underlined positive power imbalance, which had been generally seen as a negative dynamic. Moreover, this study highlighted that indigenous people, despite living by communal value (non-transactional) in their daily lives, would need to engage in transactional relations and develop resource integrator characteristics to maintain tourism enterprise. Indigenous people have often been seen from their communal side, while their transactional (non-communal) side has been rarely seen.

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Section: Literature Reviewmentioning

confidence: 87%

Exchanged actors behind the creation of sense of place value in indigenous tourism enterprise Karangrejo Borobudur Indonesia

Rembulan

Kusumowidagdo

Rahadiyanti

2022

JEC

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“…Interpersonal influence and eWOM are classified as the most relevant information sources when consumers are in the decision-making process of making a purchase. This influence can be especially significant in the tourism and hospitality sector, as its intangible products are difficult to assess before consumption [41]. Collaborative and interactive platforms, e.g., 2.0 platforms, offer an accessible medium-where people can express their opinion and suggestions on any subject and where they can become co-creators-to create a space for co-creation between entities and audiences [42].…”

Section: User Generated Content (Ugc) and Electronic Word Of Mouth (Ewom)mentioning

confidence: 99%

Exploring User-Generated Content for Improving Destination Knowledge: The Case of Two World Heritage Cities

2020

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This study explores two World Heritage Sites (WHS) as tourism destinations by applying several uncommon techniques in these settings: Smart Tourism Analytics, namely Text mining, Sentiment Analysis, and Market Basket Analysis, to highlight patterns according to attraction, nationality, and repeated visits. Salamanca (Spain) and Coimbra (Portugal) are analyzed and compared based on 8,638 online travel reviews (OTR), from TripAdvisor (2017–2018). Findings show that WHS reputation does not seem to be relevant to visitors-reviewers. Additionally, keyword extraction reveals that the reviews do not differ from language to language or from city to city, and it was also possible to identify several keywords related to history and heritage; in particular, architectural styles, names of kings, and places. The study identifies topics that could be used by destination management organizations to promote these cities, highlights the advantages of applying a data science approach, and confirms the rich information value of OTRs as a tool to (re)position the destination according to smart tourism design tenets.

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“…The recent explosion in mobile information and communication technologies allows place and site visitors to share experiences and online text feedback or reviews over a more granular temporal and geographic scale that can inform SOP (23)(24)(25). An opportunity exists to examine SOP through the lens of data mining (i.e., extracting information and data online and forming digital narratives of place).…”

Section: Opportunities In Data Miningmentioning

confidence: 99%

“…Several applications of qualitative approaches exist, such as faceto-face interviews and case-specific interpretation by analysts. Dias et al analyzed online reviews of vacation rentals in Portugal through a qualitative approach and identified broad themes that described the surrounding landscape and leisure activities affiliated with a place and recommendations for rental owners and visitors (24). In another study, Oz and Temizel qualitatively analyzed reviews from Turkey on the website Foursquare to identify parts of speech indicating place attachment (26).…”

Section: Opportunities In Data Miningmentioning

confidence: 99%

Digital Narratives of Place: Learning About Neighborhood Sense of Place and Travel Through Online Responses

Sekar

Chen

Cruzat

et al. 2017

Transportation Research Record: Journal of the Transportation R

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As the market penetration of mobile information and communication technologies continues to grow, visitor feedback, such as online reviews of locations or sites visited, will continue to grow in parallel at finer temporal and geographic scales. This growth in data opens the opportunity for travel demand analysts to assess location attractiveness on the basis of online reviews and subsequently inform destination choice models. In geography and urban planning, the construct of sense of place (SOP) has emerged as an indicator for visitor association or connection with a place or site. An opportunity exists for examining SOP through the lens of text mining (i.e., extracting information from online text reviews and forming digital narratives of place). Several websites devoted to sharing feedback on experiences and overall perceptions exist, including Yelp and TripAdvisor. With text-mining methods, previously unidentified SOP-related topics and issues may emerge from online reviews and serve as a basis for subsequent analysis. The results from this study indicate that these emerging topics or terms require more contextual information and interpretation. As a stand-alone method, text mining is insufficient for identifying SOP topics, given the complexity of dimensions that characterize SOP. In addition, the results suggest that timing and seasonality play an important role in visitors’ evaluation of a site; these factors have received less attention in the literature. With respect to text mining as a methodology to gain insights into SOP and supplement existing travel analysis, several barriers exist, including interpretation of topics from topic models. Nonetheless, these approaches are promising and require more research to guide practical implementation for inferring SOP from online text reviews and integration with existing travel analysis approaches.

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Online reviews of short-term visits: exploring sense of place

Cited by 8 publications

References 30 publications

Exchanged actors behind the creation of sense of place value in indigenous tourism enterprise Karangrejo Borobudur Indonesia

Exchanged actors behind the creation of sense of place value in indigenous tourism enterprise Karangrejo Borobudur Indonesia

Exploring User-Generated Content for Improving Destination Knowledge: The Case of Two World Heritage Cities

Digital Narratives of Place: Learning About Neighborhood Sense of Place and Travel Through Online Responses

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