Online customer experience in e-retailing: implications for web entrepreneurship

Micu, Angela-Eliza; Bouzaâbia, Olfa; Bouzaabia, Rym; Micu, Adrian; Căpăţînă, Alexandru

doi:10.1007/s11365-019-00564-x

Cited by 49 publications

(51 citation statements)

References 83 publications

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“…2. The most used age group for electronic retail trade was between (20)(21)(22)(23)(24)(25)(26)(27)(28)(29)(30) at a rate of % 55 while the age group (40 and above) was the least used as it reached 9.8 %, which means that electronic retail trade sites target their products and services to the youth category with more attention than the rest of the categories Other ages target its goods and services. 3.…”

Section: Resultsmentioning

confidence: 99%

“…Payments may be executed in unique approaches and how it's far handy for the clients [23][24][25]. E-retail trade as an important part of electronic commerce is receiving great attention to its many benefits including facilitating the purchase process for customers who do not have time for traditional shopping or a way to go to the market and providing products and services at any time as it expands the customer base and thus the possibility of increasing profits in addition to that, E-retail saves the cost a merchant faces in traditional commerce, e-retail in Jordan advanced [26]. The research aims to show consumer satisfaction in Jordan, especially on e-retail sites, after customs facilities, and highlight the real problems on the ground to try to improve them later [27].…”

Section: Introductionmentioning

confidence: 99%

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The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

Murad¹

2021

TURCOMAT

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The increase in development and progress develops with the speed of the technology wheel and its impact on consumer satisfaction. Reasonably the electronic retail trade has the largest share. This research provides an abundant experience on the Jordanian consumer satisfaction with E- retail trade-in particular after customs facilities. The empirical study consists of 521 questionnaires and analysing the outputs, through which the sites are evaluated on more than one side, to come out with the most important strengths and weak points of the e-retail trade. Each question in the questionnaire is evaluated and assigned a unique loading factor. Four major evaluation metrics have been adopted to investigate the customer’s thoughts on E-retail which includes Reliability, Design, Process, and safety. In addition, factor analysis of the Correlation Matrix with the samples sequence along with Goodness-of-fit indices have been carried out for the experimentation. The obtained insights from the empirical study are also validated using confirmatory factor analysis. Furthermore, to presenting problems with high rates to solve them.

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Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

Murad¹

2021

TURCOMAT

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“…Both e-retail and e-commerce diffusion are associated with an increase in Internet access. Changes in patterns of use as well as online customer experience in e-retail and technological know-how, which leads to an increase in e-trust and consumer confidence [1,31,32]. The spread of e-retail is associated with e-trust and is much more developed in countries and regions with high GDP and which are geographically, politically and economically stable [9].…”

Section: Spatial Dimensions Of E-retailingmentioning

confidence: 99%

A longitudinal study of e-commerce diversity in Europe

Sadowski

Lewandowska-Gwarda

Pisarek-Bartoszewska

et al. 2021

Electron Commer Res

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Owing to increased access to the Internet and the development of electronic commerce, e-commerce has become a common method of shopping in all countries. The purpose of this study is more precisely to research e-commerce diversity in Europe at the regional level and develop the conception of “E-commerce Supply Chain Management”. Statistical data derived from the European Statistical Office were applied to analyse the spatial diversity of e-retailing. Assessments of the regional diversity of e-retailing applied geographic information systems and exploratory spatial data analysis methods such us global and local spatial autocorrelation statistics. Clusters of regions with similar household preferences related to online shopping were identified. A spatial visualisation of the e-retailing diversity phenomenon may be utilised for the reconfiguration of supply chains and to adapt them to actual household preferences related to shopping methods.

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“…Finalmente, la competencia constituye la apreciación en la empresa de conocimientos técnicos y experiencia que acrediten el dominio en su campo de actividad, garantiza las condiciones de hacer bien su trabajo y ofrecer un producto o servicio con la calidad ofrecida (Bhattacherjee, 2002;Pavlou, 2003;Roy et al, 2001;Suh & Han, 2002). Micu et al (2019) indican que la experiencia del cliente en línea influye directamente en la confianza, por lo que se plantea la siguiente hipótesis: H1: La experiencia del cliente afecta directa y significativamente a la confianza.…”

Section: Experiencia Del Cliente Y Confianza En El Sector Bancariounclassified

Experiencia del cliente, confianza y lealtad de los millennials en el sector bancario de la ciudad de Cuenca-Ecuador

Vallejo-Bojorque¹,

Cavazos‐Arroyo²,

Lagunez-Pérez³

et al. 2021

retos

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El objetivo de esta investigación fue explicar el efecto de la experiencia del cliente bancario sobre la confianza y el efecto de esta última sobre la lealtad del cliente, logrando así complementar investigaciones anteriores donde se sugiere explorar con claridad la red nomológica de los constructos que actúan como mediadores en la relación entre la experiencia del cliente y la fidelidad del mismo. La muestra estuvo conformada por 1231 usuarios de la banca de la ciudad de Cuenca-Ecuador que forman parte de la generación conocida como millennials, segmento de interés por sus características y comportamiento de compra. Para el análisis de los datos se utilizó el modelo de ecuaciones estructurales y el software PLS (Partial Least Square). Los resultados evidencian que existe un efecto significativo de la experiencia del cliente sobre la confianza en la banca y a su vez un efecto similar entre la confianza y lealtad del cliente; además, se confirma que la confianza representa una variable que antecede a la lealtad. Los rasgos y comportamientos de los millennials, conocedores de la tecnología e Internet, evidencian una relación entre las variables que son parte del modelo propuesto y aplicado en el sector bancario.

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Online customer experience in e-retailing: implications for web entrepreneurship

Cited by 49 publications

References 83 publications

The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

A longitudinal study of e-commerce diversity in Europe

Experiencia del cliente, confianza y lealtad de los millennials en el sector bancario de la ciudad de Cuenca-Ecuador

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