On Regional Hospitality Standards Development (Case study: Yaroslavl Region)

Abstract

Research and practice show that special-purpose programmes designed to promote tourism development at a regional level are generally aimed at improving industry and infrastructure in a targeted region. These tasks, as well as the issues of hotel, public catering and other service quality enhancement, are focal for developers of strategies and targeted programmes of regional tourism development. Besides tourist industry development, policy papers address marketing issues, such as, for example, the development, positioning and promotion of the tourist product. However, the issues concerning the tourist service quality and the hospitable atmosphere in the environment external to a tourism enterprise receive little attention. Experience shows that tourists value not only the service quality as provided by tourist-oriented enterprises but also the friendly and welcoming attitude of the local people, which, combined, serve to create a unique atmosphere of general hospitality. UNWTO regards the ethics of tourism development as important and indispensable. With this in mind, the authors of the article raise the problem of a hospitality standards complex development which, applied at a regional level, should include provisions to be implemented by the tourism industry and infrastructure participants to improve service. The authors hold that a standards complex will ensure a synergetic approach to the creation of a unique atmosphere of hospitality in a region, and assert that the content of the standards be based on the provisions of international legal acts and the legal and regulatory framework in effect in a particular region. A model of the standards is demonstrated in the context of the Yaroslavl region.

Implementing the Meaning of Hospitality at Pura Luhur Batukau Tabanan, Bali, Through the Go Green Go Clean Community Partnership Programme

“…Sehubungan dengan kebersamaan yang terjalin selama kegiatan pengabdian masyarakat di Pura Luhur Batukau, maka aspek perhatian, kebaikan dan keramahan kepada mitra PKM Go Green Go Clean merepresentasikan hospitality. Hospitality merujuk pada performa kualitas layanan yang mencakup keramahatamahan (Adrianto, 2019;Aleksandr, 2018;Igorvena, 2014). Keramahan, perhatian dan kebaikan sering menjadi bagian integral dari budaya masyarakat dan menjadi perihal penting dalam studi hospitality.…”