Older adults’ television viewing as part of selection and compensation strategies

Goot, M.J. van der; Beentjes, J.W.J.; Selm, Martine van

doi:10.1515/commun-2014-0025

Cited by 9 publications

(6 citation statements)

References 38 publications

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“…People do not become deeply engaged with fictional relationships to compensate for unhappiness with their own relationships, but rather possess a deep interest in relationships and romance. This is very much in line with past research demonstrating that media engagement is not always compensatory and can actually be beneficial (Giles & Maltby, 2004; Shedlosky-Shoemaker, Costabile, & Arkin, 2014; Tsao, 1996; Tsay-Vogel & Sanders, 2017; van der Goot, Beentjes, & van Selm, 2015; Westenberg, 2017).…”

Section: Discussionsupporting

confidence: 90%

Interest and investment in fictional romances.

Monsjou¹,

Mar²

2019

Psychology of Aesthetics, Creativity, and the Arts

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Shipping, which refers to emotional investment in fictional relationships, has been occurring for decades yet has not received much theoretical or any empirical attention. In light of it becoming more recognized in mainstream culture, we wanted to establish whether interest in fictional relationships is a relevant, intriguing, and meaningful form of media engagement. To do this we ran one exploratory study, one preregistered confirmatory replication, and one preregistered extension. Together, these three studies answered several questions: (a) Are people interested in fictional relationships?; (b) Who is likely to be interested?; (c) Why are individuals interested?; and (d) Is interest in fictional relationships a distinct form of media engagement? We found that emotional investment in fictional couples is somewhat common and occurs across a number of media platforms. Being more inclined to think about relationships and have more romantic beliefs was linked to interest in fictional relationships, which reflects a general inclination to focus on relationships. We were also able to demonstrate moderate correlations between relationship interest and other media engagement variables-namely parasocial relationships, narrative transportation, character identification, and celebrity worship-in addition to showing that interest in fictional relationships provides incremental prediction after controlling for these other types of media engagement. These three studies support the notion that relationship interest is a unique and important form of media engagement that is related to individuals' romantic cognition.

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Section: Discussionsupporting

confidence: 90%

Interest and investment in fictional romances.

Monsjou¹,

Mar²

2019

Psychology of Aesthetics, Creativity, and the Arts

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“…Although this is in line with previous and related research [10,16], 55 years is fairly young. Moreover, the age ranges in both groups were broad (19-30 years versus 54-81 years), whereas heterogeneity even increases as people age [12,15,18]. Therefore, we recommend future research to recognize that any age delineation of a sample is rather arbitrary, to use an older cut-off point than 55 years, and to pay more attention to subgroups within the ageing population.…”

Section: Limitations and Future Researchmentioning

confidence: 97%

Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context

Goot¹,

Pilgrim²

2020

Lecture Notes in Computer Science

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This qualitative interview study explores age differences in perceptions of chatbot communication in a customer service context. Socioemotional selectivity theory and research into technology acceptance suggest that older adults may differ from younger adults in motivations to use chatbots, and in perceived complexity and security of this chatbot communication. The in-depth interviews with older adults (54-81 years; N = 7) and younger adults (19-30 years; N = 7) revealed that both groups were aligned in their prime motivation: They used chatbots to get their (simple) customer queries answered in a fast and convenient manner. However, they seemed to differ in their need for additional human contact. In both age groups, there were participants for whom it was easy to communicate with chatbots, and the two groups were united in their frustrations when the chatbot did not understand and answer their queries. They were aligned as well in the difficulty they experienced in assessing the security of the chatbot. The two age groups may differ in the factors that contribute to perceived ease of use and perceived security. Directions for future research and implications for the implementation of chatbots for customer service are discussed.

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“…In line with recommendations for qualitative research (e. g., Guba, 1981;Van der Goot, Beentjes, and Van Selm, 2015), we used three procedures to ensure internal reliability and validity. Firstly, after the interviews, the interviewers provided interview summaries including key insights and screenshots of Br-C mentioned during the interviews so that the first author was able to interpret conversations correctly.…”

Section: Internal Reliability and Validitymentioning

confidence: 99%

Cultural differences in motivation for consumers’ online brand-related activities on Facebook

2018

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Given the increased relevance of social networking sites (SNSs) for consumers around the globe, companies face the challenge of understanding motivations underlying consumers’ interactions with online brand-related content. Cross-cultural research on consumer motivations for online brand-related activities on SNSs, however, is limited. The present study explored, via in-depth interviews, reasons why Facebook users from individualistic (the Netherlands, the United States) and collectivistic (South Korea, Thailand) cultures engage with brand-related content. The findings provide in-depth insights, in particular, with regards to collectivistic consumers, to the varied interpretations of the motivations for COBRAs identified in previous literature. We also identified a new motivation specifically for collectivistic cultures: the desire to share an intention to purchase or try a product. Moreover, while collectivistic motivations were driven by the wish to express a sense of belonging to the social group, individualistic cultures appear to engage with brands mainly for obtaining advantages for themselves.

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Older adults’ television viewing as part of selection and compensation strategies

Cited by 9 publications

References 38 publications

Interest and investment in fictional romances.

Interest and investment in fictional romances.

Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context

Cultural differences in motivation for consumers’ online brand-related activities on Facebook

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