Obsolescence risk in advanced technologies for retailing: A management perspective

Pantano, Eleonora; Iazzolino, Gianpaolo; Migliano, Giuseppe

doi:10.1016/j.jretconser.2013.01.002

Cited by 38 publications

(22 citation statements)

References 41 publications

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“…Perceived benefits seem to have a considerable positive effect on price (H4) and quality issues (H5), also illustrating factors (PB1-PB5) concerning the rapid growth of e-commerce in the last decade, as presented by Hong and Cha, (2013) and Kim et al (2008). In contrast, the potential risks create several considerations for online consumers, mainly those concerning safety and security issues (PR1; PR7), as also suggested by Pantano et al (2013) and Taylor and Strutton (2010). Thus, the perceived risks have a considerable negative influence on price (H6) and quality issues (H7), confirming the findings of the study by Hong and Yi (2012).…”

Section: Theoretical Issuessupporting

confidence: 75%

“…Targeted online marketing activities can help in the reduction of perceived risks introduced by frequent technological advances, the rapid growth and diffusion of technology among consumers and competitors, and the reduction of confusion due to over-choice caused by the increasing number of product alternatives available to consumers (Pantano et al 2013). On the other hand, online purchasing's perceived benefits and risks and consumers' trust in products affect the online marketing process (Pescher et al 2014), since it has to take into consideration consumer characteristics (purposive and entertainment values), the quantity of alternative products offered, and the process of perceived benefit and risk formulation (Okazaki 2008).…”

Section: Marketing Activitiesmentioning

confidence: 99%

“…Thus, whenever consumers alternate, postpone, or cancel their purchase, it is an important indication that they perceive the existence of risk (Hong and Yi 2012). When using the Internet to purchase products, the fundamental risks are associated with privacy issues (Pantano et al 2013), the degree to which consumers perceive that using the online environment will be secure (Taylor and Strutton 2010), the time spent searching for information, and uncertainty about the after sales service warrantee compared with more traditional ways of shopping (Hong and Yi 2012). The perceived risks are negatively associated with the intention of consumers to shop online (Kim 2007) no matter whether these consumers are experienced or not (Liang and Jin-Shiang 1998), especially when the risks can result in monetary losses (Keating et al 2009).…”

Section: Perceived Risksmentioning

confidence: 99%

See 2 more Smart Citations

Effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing

Παππάς

2015

Journal of Marketing Communications

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Pappas, Nikolaos (2015) Effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing. Journal of Marketing Communications. ISSN 1352-7266 Downloaded from: http://sure.sunderland.ac.uk/6489/ Usage guidelinesPlease refer to the usage guidelines at http://sure.sunderland.ac.uk/policies.html or alternatively contact sure@sunderland.ac.uk.The effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing ABSTRACT The paper focuses on website vendors and on three fundamental aspects which influence price quality and trust, the major factors that affect purchasing intentions amongst online consumers. The three fundamental aspects in question are: perceived benefits, risks, and confusion due to over-choice. The purpose of the study is to examine the influence of these three aspects on consumers' trust and their online purchasing intentions, and also to evaluate their interrelationship with marketing activities. Using the Theory of Planned Behaviour, the research focuses on holidaymakers (N=735) who bought at least one component of their vacation using the Internet. The research implements Confirmatory Factor Analysis (CFA) and uses Structural Equation Modelling. The findings indicate the importance of direct marketing and of the brand names of e-retailers and products. They also pinpoint the significance of online buying convenience and of the provision of sufficient product information. Moreover they reveal the influence of safety and security issues, of the instilment of trust, and of price and quality in relation to purchasing intentions. The research contributes to a better understanding of online tourism decision making, it identifies website vendor characteristics which are important to online consumers, and presents a number of managerial implications.

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Section: Theoretical Issuessupporting

confidence: 75%

Section: Marketing Activitiesmentioning

confidence: 99%

Section: Perceived Risksmentioning

confidence: 99%

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Effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing

Παππάς

2015

Journal of Marketing Communications

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“…Due to the importance of the technology life-cycle and consumers' acceptance and usage of retailers' innovations, the encountered risks may be summarised into two main categories: risk of (i) out-of-date, and (ii) out-of-use (Pantano et al, 2013). Out-of-date concerns the risk of obsolescence of the internal technical components of the technology, each of which may have a substantial knock-on effect on the whole system.…”

Section: Risks Assessment and Economic Sustainabilitymentioning

confidence: 99%

A new approach to retailing for successful competition in the new smart scenario

Pantano

Priporas

Dennis

2018

IJRDM

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Purpose-This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the aim is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/ Methodology/approach-As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings-The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers' performance.Originality-The paper explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current servicedominant logic scenario, as a consequence of increasing consumer involvement in service coproduction and the rapid growth of digital technologies.2

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“…Hence, the business case for sustainable reverse supply chains is well documented as a means to managing: rapid technological product obsolescence [4,5]; compliance with increasing regulations and legislation [6,7]; supply chain risk [8,9]; a good green reputation with customers [10,11]; cost reduction [12]; and the search for competitive advantage and efficiency in managing product returns and higher profits [13].…”

Section: Introductionmentioning

confidence: 99%

Dual Chains Competition under Two Recycling Modes Based on System Dynamics Method

et al. 2018

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Abstract:The fast-growing accumulation of electronic waste (e-waste) around the world is resulting in environmental pollution and adverse human health and, thus, has become a global area of concern. As the world's second largest producer of e-waste, China suffers significant pollution from e-waste because of inefficient recycling and management. This paper is a comparative systems dynamics study of two big home appliance manufacturers in China: Haier (Haier Group of Qingdao, China) and Gree (Gree Electric Appliances Inc. of Zhuhai, China). We used systems dynamics modeling to examine and compare the impact of closed-loop supply chain recycling and remanufacturing strategies on the total revenue of the supply chain and market shares of both manufacturers. Results show that an increase in third party service coverage and increased environmental awareness enhanced the total revenue of supply chain. Retailers showed more enthusiasm for recycling through contract development with manufacturers, thus resulting in reduced time of payment in closed-loop supply chains. We also found that an improvement of the recycling mechanism of retailers results in an increase in the share of the supply chain market. Hence, we propose a better supply chain mode.

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Obsolescence risk in advanced technologies for retailing: A management perspective

Cited by 38 publications

References 41 publications

Effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing

Effect of marketing activities, benefits, risks, confusion due to over-choice, price, quality and consumer trust on online tourism purchasing

A new approach to retailing for successful competition in the new smart scenario

Dual Chains Competition under Two Recycling Modes Based on System Dynamics Method

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