“…For Macadar et al (2015), the LAI was an important milestone for the relationship between the government and the user, as it raised the level of transparency, in which advertising became the rule and secrecy the exception. Decree 7.724/2012 names this action of active transparency (Decree n. 7724, 2012, online), in which the organs and entities must disclose useful information related to their daily activities and that is not confidential without the need for the request of the users of their services (Alves et al, 2021) The legislation brings, as an example, some information that must be contained in the electronic sites (Law n. 12527, 2011), however, several studies show that there is no attendance to this condition (Almeida & Freire, 2015;Belinski, 2017;Cavalcanti et al, 2013;Mosque, 2014;Ventura, Siebra, & Fell, 2013).…”