Nurses' perceptions of working with immigrant patients and interpreters in Finland

Eklöf, Niina; Hupli, Maija; Leino‐Kilpi, Helena

doi:10.1111/phn.12120

Cited by 35 publications

(55 citation statements)

References 13 publications

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“…Our findings that patients expect interpreters to be proficient in both linguistic and cultural interpretation were similar to other studies examining nurses perceptions of interpreter services with nurses (Bischoff et al, 2003; Blackford et al, 1997; Eklöf, Hupli, & Leino-Kilpi, 2014) and the few studies of patients’ perceptions of interpreter services (Hadziabdic, Heikkilä, Albin, & Hjelm, 2009; Gerrish, Chau, Sobowale, & Birks, 2004). However, the emphasis on interpreters’ failure to convey the emotional content of messages to providers is new.…”

Section: Discussionsupporting

confidence: 89%

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Lor

Xiong

Schwei

et al. 2016

International Journal of Nursing Studies

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Background Language barriers are a large and growing problem for patients in the U.S. and around the world. Interpreter services are a standard solution for addressing language barriers and most research has focused on utilization of interpreter services and their effect on health outcomes for patients who do not speak the same language as their healthcare providers including nurses. However, there is limited research on patients’ perceptions of these interpreter services. Objective To examine Hmong- and Spanish-speaking patients’ perceptions of interpreter service quality in the context of receiving cancer preventive services. Methods Twenty limited English proficient Hmong (n=10) and Spanish-speaking participants (N=10) ranging in age from 33 to 75 years were interviewed by two bilingual researchers in a Midwestern state. Interviews were audio taped, transcribed verbatim, and translated into English. Analysis was done using conventional content analysis. Results The two groups shared perceptions about the quality of interpreter services as variable along three dimensions. Specifically, both groups evaluated quality of interpreters based on the interpreters’ ability to provide: (a) literal interpretation, (b) cultural interpretation, and (c) emotional interpretation during the health care encounter. The groups differed, however, on how they described the consequences of poor interpretation quality. Hmong participants described how poor quality interpretation could lead to: (a) poor interpersonal relationships among patients, providers, and interpreters, (b) inability of patients to follow through with treatment plans, and (c) emotional distress for patients. Conclusions Our study highlights the fact that patients are discerning consumers of interpreter services; and could be effective partners in efforts to reform and enhance interpreter services.

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Section: Discussionsupporting

confidence: 89%

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Lor

Xiong

Schwei

et al. 2016

International Journal of Nursing Studies

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“…According to Hanssen and Alpers , engaging an interpreter is not always the solution. Eklöf, Hupli and Leino‐Kilpi point out that the patient's understanding of an interpreter may vary depending on the culture the patient comes from. Nurses often experience difficulties in communicating with the patient through an interpreter.…”

Section: Introductionmentioning

confidence: 99%

Cultural and communicative competence in the caring relationship with patients from another culture

Hemberg

MSc

2017

Scandinavian Caring Sciences

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Caring for a patient from another culture requires that nurses are open-minded and have the courage to encounter new challenges. It is essential for nurses to respect the patient's integrity but also to acquire knowledge in order to improve their cultural competence. Further research within this area should focus on the role of next of kin in intercultural caring and on how leadership may contribute to improving cultural competence within health organisations.

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“…Previous studies have suggested that communication challenges between health care personnel and immigrants are common, including situations involving interpreters (Eklof, Hupli, & Leino-Kilpi, 2014;Kale & Syed, 2010). Because people are carriers of cultural knowledge and beliefs, some of these problems may be related to different values and preferences related to pregnancy, birth and parenthood (Ahlqvist & Wirfalt, 2000;Higginbottom, Hadziabdic, Yohani, & Paton, 2014).…”

Section: Introductionmentioning

confidence: 99%

Counseling Immigrant Parents about Food and Feeding Practices: Public Health Nurses' Experiences

Fagerlund

Pettersen

Terragni

et al. 2016

Public Health Nursing

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Nurses' perceptions of working with immigrant patients and interpreters in Finland

Cited by 35 publications

References 13 publications

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Cultural and communicative competence in the caring relationship with patients from another culture

Counseling Immigrant Parents about Food and Feeding Practices: Public Health Nurses' Experiences

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