Nurse radiographers’ experiences of communication with patients who do not speak the native language

Fatahi, Nabi; Mattsson, Bengt; Lundgren, Solveig M.; Hellström, Mikael

doi:10.1111/j.1365-2648.2009.05236.x

Cited by 57 publications

(37 citation statements)

References 33 publications

(42 reference statements)

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“…Most of the research related to language barriers in health care has been conducted in the US (Eamranond et al., , ; Elderkin‐Thompson, Silver, & Waitzkin, ; Fernandez et al., ; Pippins et al., ). However, some research has also been conducted to explore HCP perceptions about language barriers and their impact on the provision of care in Singapore (Tay et al., ), Sweden (Fatahi et al., ) and England (Taylor et al., ). There is not much research available on the perspectives of nurses about the language barriers that they may face when providing care to patients with LEP and the present study fill that gap.…”

Section: Discussionmentioning

confidence: 99%

“…Much research has been conducted to explore the effectiveness of language‐concordant communication between patients and HCPs (Eamranond, Davis, Phillips, & Wee, ; Fernandez et al., ; Khan, Benson, MacLeod, & Kingston, ; Raynor, ; Wilson et al., ) and effectiveness of interpreter‐mediated communication (Flores, ; Flores, Abreu, Barone, Bachur, & Lin, ; Leanza, Boivin, & Rosenberg, ). Some researchers have also explored HCPs perceptions of language barriers and their impact on the provision of care (Fatahi, Mattsson, Lundgren, & Hellström, ; Tay, Ang, & Hegney, ; Taylor, Nicolle, & Maguire, ). However, literature about nurses’ experiences and perspectives of language barriers they encounter while providing care to LEP patients from diverse cultural backgrounds and the impact of language barriers on provision of care and effectiveness of language‐concordant care is scant.…”

Section: Introductionmentioning

confidence: 99%

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Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives

Ali

Watson

2018

Journal of Clinical Nursing

112

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives

Ali

Watson

2018

Journal of Clinical Nursing

112

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“…These studies were conducted in several countries including; in Australia (Blackford et al, 1997; Farley et al, 2014), Europe (Bischoff et al, 2003; Eckhardt et al, 2006; Fatahi et al, 2010) and the United States (Lehna, 2004). The studies focused on nurses’ use of interpreters (Farley, Askew, & Kay, 2014; Fatahi, Mattsson, Lundgren, & Hellström, 2010; Graham, Gilchrist, & Rector, 2010; Blackford, Street, & Parsons, 1997; Gerrish, Chau, Sobowale, & Birks, 2004); barriers to using interpreters (Eckhardt, Mott, & Andrew, 2006; Stewart, 1998; Gerrish, Chau, Sobowale, & Birks, 2004), nurses’ assessments of the quality of communication using different types of interpreters (Bischoff et al, 2003),and community perceptions of communication with nurses in the context of language barriers (Gerrish, Chau, Sobowale, & Birks, 2004). Only a few studies have focused on ethnic minority patients’ views of using interpreters during healthcare encounters (Hadziabdic, Heikkilä, Albin, & Hjelm, 2009; Gerrish, Chau, Sobowale, & Birks, 2004).…”

Section: Introductionmentioning

confidence: 99%

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Lor

Xiong

Schwei

et al. 2016

International Journal of Nursing Studies

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Background Language barriers are a large and growing problem for patients in the U.S. and around the world. Interpreter services are a standard solution for addressing language barriers and most research has focused on utilization of interpreter services and their effect on health outcomes for patients who do not speak the same language as their healthcare providers including nurses. However, there is limited research on patients’ perceptions of these interpreter services. Objective To examine Hmong- and Spanish-speaking patients’ perceptions of interpreter service quality in the context of receiving cancer preventive services. Methods Twenty limited English proficient Hmong (n=10) and Spanish-speaking participants (N=10) ranging in age from 33 to 75 years were interviewed by two bilingual researchers in a Midwestern state. Interviews were audio taped, transcribed verbatim, and translated into English. Analysis was done using conventional content analysis. Results The two groups shared perceptions about the quality of interpreter services as variable along three dimensions. Specifically, both groups evaluated quality of interpreters based on the interpreters’ ability to provide: (a) literal interpretation, (b) cultural interpretation, and (c) emotional interpretation during the health care encounter. The groups differed, however, on how they described the consequences of poor interpretation quality. Hmong participants described how poor quality interpretation could lead to: (a) poor interpersonal relationships among patients, providers, and interpreters, (b) inability of patients to follow through with treatment plans, and (c) emotional distress for patients. Conclusions Our study highlights the fact that patients are discerning consumers of interpreter services; and could be effective partners in efforts to reform and enhance interpreter services.

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“…to facilitate are very rarely observed or reported. The role of interpreters and their value in facilitating communication in medical consultations have been noted also in the studies of Drennan and Swartz (2002), Angelelli (2004), Wiener and Rivera (2004) and Fatahi et al (2010). Fatahi et al (2010:779) observe that in a clinical interaction mediated by an interpreter with linguistic competence in both languages, quality style of interpreting and awareness of culture, positive health outcomes are achievable.…”

Section: Interpreting Servicesmentioning

confidence: 97%

Linguistic resources and strategies used in multilingual communication in HIV/AIDS care centres in Lesotho

Sobane¹,

Anthonissen²

2014

Stellenbosch Papers in Linguistics Plus

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This paper gives a description of multilingual practices in two HIV-care centres in Lesotho on the basis of interviews with both health care providers and some patients who make use of the services of these centres. It considers the importance of effective linguistic communication in HIV-care and the hazards posed to such communication when physicians do not share the first language of the patients and of others working in these health care facilities. It gives the insights gained in a recent study on the kinds of interventions developed to facilitate communication in such multilingual institutional settings. In one of the centres informal interpreters are appointed to assist in transfer of information during consultations; in the second centre interpreting is only casually available from bilingual staff members. Besides interpreting, participants reported engaging in a number of other mediating practices. Evidence gained from informal interpreting studies elsewhere suggests that more than literal translation is required to achieve the kind of communicative success that will ensure quality in the health care provided to a vulnerable community. This study agrees with such findings and has generated a number of suggestions for improving the management of the linguistic diversity in communication within such clinics. The paper focuses on the specific resources provided in the healthcare centres and on the strategies participants use to enhance medical communication.

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Nurse radiographers’ experiences of communication with patients who do not speak the native language

Abstract: The need for an interpreter, and the native tongue of the patient, should be clearly stated on the radiology request form, to allow timely scheduling of an interpreter. Intercultural communication in nurse radiographers' education should be enhanced.

Cited by 57 publications

References 33 publications

Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives

Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives

Limited English proficient Hmong- and Spanish-speaking patients’ perceptions of the quality of interpreter services

Linguistic resources and strategies used in multilingual communication in HIV/AIDS care centres in Lesotho

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