New Perspectives for Generating Smart PSS Solutions – Life Cycle, Methodologies and Transformation

Kuhlenkötter, Bernd; Wilkens, Uta; Bender, Beate; Abramovici, Michael; Süße, Thomas; Göbel, Jens Christian; Herzog, Michael; Hypki, Alfred; Lenkenhoff, Kay

doi:10.1016/j.procir.2017.03.036

Cited by 94 publications

(36 citation statements)

References 24 publications

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“…The reasons behind its selection lay in its main feature, which is the interaction of participants (Wilkinson 1998) to constitute a common understanding of a complex new phenomenon. In fact, we need to keep in mind that the scope of the focus groups is not to infer or generalise but to understand and to provide insights about how experts perceive this new phenomenon (Krueger and Casey 2014).…”

Section: Methodsmentioning

confidence: 99%

“…The explicit use of group interaction and collaborative thinking produces data and insights that would be less accessible in single interviews with experts. A focus group generally involves creating an initial list of 20-25 experts with similar characteristics and interests and aiming for a core of at least 10-12 fully committed participants from within that group (Krueger and Casey 2014).…”

Section: Methodsmentioning

confidence: 99%

“…This change foresees the provision of the so-called product-service system (PSS): 'A system of products, services, networks of players and supporting infrastructure that continuously strives to be competitive, satisfies customer needs and has a lower environmental impact than traditional business models' (Goedkoop et al 1999). Hence, by its nature, PSS-oriented value creation needs to cope with conditions of high complexity, dynamics and ambiguity (Kuhlenkötter et al 2017).…”

Section: Introductionmentioning

confidence: 99%

“…To answer this question, an overview of the literature on PSSs and their related technologies was conducted to support the opinions of 12 international experts collected through a focus group (Krueger and Casey 2014). The aim is to understand a complex new phenomenon and provide insights into the dominant dimensions according to which the evolution of PSS models in the era of Industry 4.0 can be analysed.…”

Section: Introductionmentioning

confidence: 99%

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Product-service systems evolution in the era of Industry 4.0

et al. 2021

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Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Product-service systems evolution in the era of Industry 4.0

et al. 2021

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“…This framework must also fulfil the vital PSS characteristics identified by Valencia et al (2015), namely: consumer empowerment, individualized services, community feeling, shared experience, product ownership, service involvement and continuous growth. Similar to PSS, the CPPSS lifecycle consist BOL, MOL and EOL (Herterich et al, 2015;Kuhlenkötter et al, 2017b). BOL starts with the customer problem which is analysed to extract the requirements (Wiesner et al, 2016).…”

Section: Cppss Designmentioning

confidence: 99%

Towards Systematic Design of Cyber-Physical Product-Service Systems

Rizvi¹,

Chew²

2018

Proceedings of the DESIGN 2018 15th International Design Conference

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Modern businesses are servitizing their offerings into product-service system to achieve customized value co-creation and superior customer satisfaction. PSS are evolving to incorporate cyber-physical capabilities to form a CPPSS. It enables real-time sensing, networking, and decision-making to enhance customization, sustainability, flexibility, and profitability. This paper presents a systematic literature review of CPPSS from which basic building blocks and principles are derived for the synthesis of a proposition for a new integrated definition and meta-model of its holistic design process.

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A QFD‐based approach for the development of smart product‐service systems

Fargnoli

Haber

2023

Engineering Reports

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The paper proposes a novel method for the development of smart product‐service systems (Smart‐PSSs) by focusing on the analysis of customer requirements and the selection of those features that can practically enhance the smart capabilities of the offering. To achieve such a goal, a quality function deployment (QFD) based method is presented to specifically address the development of Smart‐PSS solutions. The novel approach, named quality function deployment for smart‐product service systems (QFD for Smart‐PSS), relies on the deployment of smart characteristics and components besides the conventional product and service features. Such an approach allows a better granularity of the assessment and deployment of the system features by well defining the smart components in PSS. To preliminarily verify the applicability of the method, a case study concerning the development of a Smart‐PSS solution for the elevators of a building is proposed. The results achieved show the potential benefits that the proposed approach can have both in the case of novel solutions and when an existing system has to be augmented. The method is at the initial stage of development and while this study can augment knowledge on the development of Smart‐PSS, further research work is needed to extend its validation.

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New Perspectives for Generating Smart PSS Solutions – Life Cycle, Methodologies and Transformation

Cited by 94 publications

References 24 publications

Product-service systems evolution in the era of Industry 4.0

Product-service systems evolution in the era of Industry 4.0

Towards Systematic Design of Cyber-Physical Product-Service Systems

A QFD‐based approach for the development of smart product‐service systems

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