Towards Systematic Design of Cyber-Physical Product-Service Systems

Abstract

Modern businesses are servitizing their offerings into product-service system to achieve customized value co-creation and superior customer satisfaction. PSS are evolving to incorporate cyber-physical capabilities to form a CPPSS. It enables real-time sensing, networking, and decision-making to enhance customization, sustainability, flexibility, and profitability. This paper presents a systematic literature review of CPPSS from which basic building blocks and principles are derived for the synthesis of a proposition for a new integrated definition and meta-model of its holistic design process.

Requirements for a Smart Product-Service System Development Framework

“…Due to the high complexity of smart PSS design, manufacturers need support by providing suitable methodologies, i.e., procedures, methods, and tools (Idrissi et al, 2017;Paliyenko et al, 2022). Meanwhile, literature addressing the integrated development of smart PSS is scarce, while the existing literature only briefly addresses related issues (Abramovici, 2018;Chowdhury et al, 2018;Rizvi and Chew, 2018). According to research by Kuhlenkötter et al (2015) and Böhmann et al (2018), it is necessary to reconsider and adapt the classical approaches of product development to the development of smart PSS.…”

“…To counteract this trend, manufacturers have been integrating additional services into their portfolios for some time to enhance their value proposition (Lee and Kao, 2014). In this way, companies are transforming their product-oriented business models into systemoriented ones (Chowdhury et al, 2018;Rizvi and Chew, 2018). Besides increasing their competitiveness, companies are primarily concerned with increasing customer satisfaction and generating new opportunities for value creation.…”

“…Embedded sensors, software, and electronic components are bringing a new level of intelligence to products (Kuhlenkötter et al, 2017;Böhmann et al, 2018). Such "smart products," which are also part of cyber-physical systems (CPS) (Rizvi and Chew, 2018), can generate data and communicate with external entities via the internet (Abramovici, 2018) to allow remote monitoring and control or even (semi-)autonomous operation (Gausemeier et al, 2013;Vogel-Heuser, 2014;Filho et al, 2017). Therefore, they offer the potential to provide databased smart services and establish the basis for smart product-service systems (smart PSS) (Kuhlenkötter et al, 2017;Zheng et al, 2017).…”

Mapping Stakeholder Engagement Needs in Early-Stage System Development Process

“…One of the earliest definitions of PSS is "a marketable set of products and services capable of jointly fulfilling a user's need" (Goedkoop et al, 1999, p. 18). The definition of PSS has then evolved, and the description of PSS is found to be numerous, diverse and at times conflicting (Rizvi and Chew, 2018). In this study, the term system is used when referring to PSS defined as per Goedkoop et al (1999).…”

A concept map to support the planning and evaluation of artifacts in the initial phases of PSS design

“…Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes 2011Taxonomy Taxonomy for technology roadmaps in the service areas Wang et al (2019) Ontology Product, service, and condition ontologies to depict their in-context relationships Correia et al (2018) Ontology Ontology to facilitate knowledge management in collaborative PSS design Hajimohammadi et al (2017) OntologyA semantic model for PSS lifecycle management based on ontology Marques et al 2017Ontology A reconfigurable PSS ontology enriched with knowledge models Estrada and Romero (2016) Ontology A system quality attributes ontology to allow performance measurement of PSS functions Zhu et al 2015Ontology A systematic strategy for PSS design with ontology-based knowledge representation Vasantha et al (2015) Ontology Summary of the most frequent classes of reviewed ontologies Pagoropoulos et al 2014Ontology A PSS ontology for domain conceptualization Wang et al 2014Ontology Meta-ontology for identifying customer demands on modular product-service Shen et al 2012Ontology An ontology-based approach to represent and design a PSS configuration system Dong et al 2011Ontology A meta-ontology for service product configuration Annamalai et al 2011Ontology A PSS ontology to unify the PSS terminology and structure the PSS domain Shen et al 2010Ontology An ontology-based approach for modeling Product Extension Services (servitization of products) Kim et al (2009) Ontology An ontological representation to support computer-aided tools and frameworks for PSS design Letia and Marginean (2008) Ontology Needs and service offering ontologies in the context of client-provider collaboration for service bundling Mien et al (2005) Ontology Ontology for a sustainable development framework (IMPSS) Anke 2019Meta-model A meta-model for financial assessment of smart services Medini and Boucher (2019) Meta-model A meta-model for developing a modeling language for PSS engineering Maleki et al (2018a) Meta-model A systems engineering-based semantic meta-model Maleki et al (2018b) Meta-model A meta-model, which proposes the definition and classification of interfaces in PSS architecture Rizvi and Chew (2018) Meta-model A meta-model of the design process for cyber-physical PSS Li e...…”