New Perspective To ERP Critical Success Factors Priorities And Causal Relations Under Fuzzy Environment

Abstract

Enterprise Resource Planning (ERP), systems are high technical cross-functional information systems that designed to improve organizational performance and competitiveness by streamlining business processes and eliminating duplication of works and data. Regarding the fact that ERP systems have a tremendous advantage for organizations but the implementation of an ERP is not straightforward and it involves significant risks. Several studies have conducted to identify the critical success factors (CSFs) in the ERP implementation process. However, most of those studies are lacking in systematic efforts to classify and evaluating CSFs. This study is motivated by a lack of theoretically research in the classification and evaluating CSFs by considering the causal relationship among CSFs that are affected the successful implementation of ERP systems. To achieve this aim Decision Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) is applied. The proposed methodology implemented in the biggest refrigerator production company in Iran.

Company performance improvement by quality based intelligent-ERP

“…The ERP system is a package of software products merged together to support business processes such as budgeting, order fulfillment, finance, human management, production, supply chain, logistics, sales, and customer service (Amalnick et al, 2011). There are different modules found in an ERP system that the company assesses its functions against each module.…”

“…To provide targeted decision-making, there is also new technology called Business Intelligence (BI) that combines data and analytical tools to utilize the methodologies and information given from data via the business knowledge (Horakova & Skalska, 2013). The basic characteristics of BI make an umbrella term that covers data, analytical tools, and methodologies (Amalnick et al, 2011). BI, by tapping into multiple databases within a firm, offers management a more effective decision-making tool; data from the company operational databases that is fed into strategic decisions (Horakova & Skalska, 2013).…”

ERP Implementation Project in a brewing manufacturer: the quality attribute as a performance differential

“…ERP is a company information system that integrates and optimizes business processes and transactions of a Corporation (Moon, 2007). Amalnick (2011) highlights that ERP systems are software packages that integrate business processes, such as manufacturing, planning, sales, finance, human resources, budgeting, and customer services. Yeh and Xu (2013) complement it by stating that the ERP system integrates all data flows and business processes in the organization.…”

An Empirical Investigation of the Challenges of Cloud-Based ERP Adoption in Pakistani SMEs

“…In contrast to traditional ERP, cloud ERP offers reduced capital expenditure, rapid execution, increased platforms, and improved storage and data processing. Cloud ERP has become an interesting research area among researchers and experts due to its potential advantages to both SMEs and large enterprises [8][9][10].…”