ERP Implementation Project in a brewing manufacturer: the quality attribute as a performance differential

Abstract

This article aims to discuss the importance of the focus on quality attributes in an ERP system implementation project in a Brazilian brewing industry. The quality, as part of the "iron triangle" for conducting projects, can be monitored and associated with the project performance from the indicators associated to the quality attributes. The case study covered an Enterprise Resources Planning (ERP) system implementation on 6 business units of a brewing manufacturer distributed in different regions of Brazil, followed for eighteen months and it involved interviews with stakeholders, analysis of routines and documents, and people observation. The success of the project could be attributed to the performance indicators by meeting the design assumptions and the perception of the teams and project managers.

Impact of critical success factors and risk management on organizational results

“…As mentioned in Literature Review, the integration between organizational functions impact the outcomes obtained (Nicoletti Junior et al, 2018;Reitsma and Hilletofth, 2018).Through the analyzed documentation and due to the specificity of certain risks, it was possible to identify that the risk activities have capillarity across all organizational functions (Oliva et al, 2019;Saeidi et al, 2019).…”

“…Risk management is not intended to eliminate an organization's business risks. Mitigating the impact of risks on the project performance presents a significant challenge for the stakeholders (Junior et al, 2018;Tan and Lee, 2022). It appears that risk management is an effective process for managers to make more assertive decisions for their companies, which is why companies adopt practices directly taken to their implementation (Meskovic and Zaimovic, 2021).…”

“…The integration of process and functions is necessary for the organizational performance from the perspective of quality and risk management processes (Nicoletti Junior et al, 2018). The stages of identification, assessment of the magnitude and prioritization of risks must be approached in an integrated manner, so that the process can be optimized, and the objective of the activity is not just to comply with the legislation in force (Oliva et al, 2019).…”

Drawing a Structural Model by the Most Effective Components on Optimal Global Marketing

“…Paid, Nicoletti Junior et al (2018) reviewed a study entitled ERP Implementation Project in a Beer Producer: Their Research was a Case Study in Brazil on Brewery Locations Including 6 Business Planning Systems Organizational resources (ERP) was the method of collecting information in their study through interview and questionnaire. They concluded that quality attribute is a differential function (Nicoletti Junior et al, 2018). Soares et al (2017) A study by title of the SERQUAL model by government higher education services found that tangibility was reported as the single most positive among the five proposed dimensions (Soares et al, 2017).…”