Need Analysis and Its Implementation of English Skills in Front Office Department of Hotel Industry

Abstract

English as international language plays an important role, such as establish social communication or relationship with other people in the world. If we have good ability in English, it will be easy for us to conduct an international relation with all nations in the world. Hotel is one of tourism industry that has relationship in English communication where the process of communication happens as services given to the guest. The research design used in this study is descriptive qualitative, the method to give description of needs in the use of English by Front Office department hotel in Malang. The researcher limited the hotels only the members of Hotel and Restaurant Association (PHRI) in Malang. The respondents of this study were taken from 88 hotels in Malang who has 3 years up working experience in Front Office Department. At the end of the research, the researcher found that speaking skill was maximally used in hotel front office. The hotel front office showed a strong tendency toward using speaking skill more frequently.

Identifying English Communication Competence for Front Office of Hotel Industries

“…Competencies related to foreign language skills (English) at level 6 in clude competency in reading and writing English at an advanced level. It supports the findings of a study conducted by [13] that one of the most implemented skills in a hotel is speaking.…”