Identifying English Communication Competence for Front Office of Hotel Industries

Abstract

English bridges the communication needs of global society, including in the fields of tourism and hospitality. The aim of this research was to identify communication skills for front office in the hotel sector. It was a qualitative study deploying document analysis method. In this case, certain English language competencies or skills were identified also through particular document review. The reviewed documents were ASEAN Mutual Recognition Arrangement Tourism Professional, Indonesian National Work Competency Standards (SKKNI), and Ministry Regulations. The results of the analysis showed that the required English language skills include competence in communicating verbally in English at a basic operational level and reading and writing at an advanced level. This research is limited to front office English competency identification and further identifications in other areas are recommended.