Multinational Banking in Pakistan

Akhtar, Mohammad Hanif

doi:10.1177/097215090100200206

“…Another study by Rouibah, Ramayah and Oh (2009) found that there was a direct positive effect relationship between five factors (perceived ease of use, perceived usefulness, attitude, subjective norms and perceived behavioural control) and behavioural intention to use. Mohammad Hanif (2001) reveals the fact that profitability, trade financing, following the clients, diversifying the risk and market size are important factors for the presence of foreign banks in the Pakistan.…”

Section: Review Of Literaturementioning

confidence: 99%

Perceived Risk Factors Influence on Intention to Continue Using Internet Banking among Malaysians

Kassim

¹

,

Ramayah

²

2015

Global Business Review

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The objective of the present study is to identify which are the risk factors that influence the intention to continue using Internet banking in Malaysia. The primary participants are personal Internet banking users in Peninsular Malaysia. Data was collected through a self-administered questionnaire which employed the drop-off and pick-up (DOPU) technique. The questionnaires were distributed through this method to the respective bank branch managers who were willing to distribute to their customers. A total of 413 respondents completed the questionnaires as requested. The SPSS statistical analysis package and partial least squares were used for data analysis and hypothesis testing. The results show that social risk, time loss risk, opportunity cost risk and perceived usefulness are significant factors influencing attitude towards intention to continue using Internet banking. Attitude is a significant factor that influences the intention to continue using Internet banking in Malaysia. Other relationships hypothesized are not significant. The total numbers of respondents were 413 and may not represent the whole population. Furthermore, the profiles of respondents were confidential and not disclosed by the management of the banks. As such, the total number of Internet banking customers for each bank was unknown. The findings of this study are expected to be of great use to the Internet banking providers. An understanding of the factors identified in this study allows Internet banking providers to enhance the services in the most effective and efficient way to increase bank business in the long run and encourage their bank customers' to continue using Internet banking.

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“…The digitization of banking operations shifted the conventional banking into modern banking based on more updated information and knowledge provider to their customers. Although, the banking industry in Pakistan is comparatively more knowledgeintensive sector than other sectors, the sensitivity of the procedural driven banking operation restrains Pakistani banks to capitalize knowledge as a factor of production that can be unsurpassed, formal, and used by all members (Akhtar, 2001). In this study, semi-structured interviews were conducted in one Pakistani city (Karachi) in order to unfold whether or not knowledge creation, sharing and management is a factor in developing countries and to what extent people involved in the policy-making of the banks are willing to promote knowledge creation, sharing and management strategy in the Pakistani banks.…”

Section: Research Settingmentioning

confidence: 99%

Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

Memon¹,

Rizvi²,

Sumaiya³

2017

KPM

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This exploratory study deals with the core issues related to the operationalization of knowledge management in knowledge-intensive Pakistani banks. In terms of scientific relevance, this study is important, because it contributes to the body of literature on knowledge management issues in the context of banks in Pakistan. A qualitative research approach involving semi-structured interviews with senior managers and HR heads was adopted for the study. A total of sixteen interviews were conducted with senior managers and HR heads. All the interviews were carried out face to face amongst purposively selected participants from four commercial banks. The research findings were derived from the rigorous analytical process based on the qualitative content analysis method for making replicable and valid inferences from data in their context. The findings indicate that the present knowledge management system of the banks in Pakistan has helped members to meet the information needs through capture and to share explicit knowledge.

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Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

Memon

¹

,

Rizvi

²

,

Syed

³

2017

Knowledge and Performance Management

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This exploratory study deals with the core issues related to the operationalization of knowledge management in knowledge-intensive Pakistani banks. In terms of scientific relevance, this study is important, because it contributes to the body of literature on knowledge management issues in the context of banks in Pakistan. A qualitative research approach involving semi-structured interviews with senior managers and HR heads was adopted for the study. A total of sixteen interviews were conducted with senior managers and HR heads. All the interviews were carried out face to face amongst purposively selected participants from four commercial banks. The research findings were derived from the rigorous analytical process based on the qualitative content analysis method for making replicable and valid inferences from data in their context. The findings indicate that the present knowledge management system of the banks in Pakistan has helped members to meet the information needs through capture and to share explicit knowledge.

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Multinational Banking in Pakistan

Cited by 3 publications

References 9 publications

Perceived Risk Factors Influence on Intention to Continue Using Internet Banking among Malaysians

Perceived Risk Factors Influence on Intention to Continue Using Internet Banking among Malaysians

Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

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