Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

Abstract

This exploratory study deals with the core issues related to the operationalization of knowledge management in knowledge-intensive Pakistani banks. In terms of scientific relevance, this study is important, because it contributes to the body of literature on knowledge management issues in the context of banks in Pakistan. A qualitative research approach involving semi-structured interviews with senior managers and HR heads was adopted for the study. A total of sixteen interviews were conducted with senior managers and HR heads. All the interviews were carried out face to face amongst purposively selected participants from four commercial banks. The research findings were derived from the rigorous analytical process based on the qualitative content analysis method for making replicable and valid inferences from data in their context. The findings indicate that the present knowledge management system of the banks in Pakistan has helped members to meet the information needs through capture and to share explicit knowledge.

The role of organizational culture in knowledge sharing and transfer in Pakistani banks: A qualitative study

“…Pakistan has a collectivist culture, which cherishes harmony, cohesion, and societal oneness (Hofstede & Hofstede, 2005). Banking jobs in Pakistan have changed in recent years, with employees more likely to socialize and share knowledge with their colleagues (Memon, Rizvi, & Syed, 2017). Meanwhile, bureaucracy and unjust power distribution have led to displeasure with management policies.…”