Monitoring analysis of the speed of outpatient medical record services at X Hospital, in Bekasi Regency, 2021

Abstract

One of the quality of outpatient services in hospitals is the provision of fast and accurate medical record files so that they can support good health services. Provision of medical record documents in outpatient services in accordance with Hospital Minimum Service Standards No.129/Menkes/SK/II/2008 that is less than or equal to 10 minutes, but to determine the continuity of the time suitability, monitoring analysis needs to be carried out, whether there is an increase in speed of medical record services or experiencing a decline in medical record services. So if there are significant obstacles, it is necessary to look for the causative factors, then if the speed of service increases, it is necessary to know and improve what factors greatly influence the increase of speed in medical record services of the outpatient unit of X Hospital. The purpose of this study is to monitor and analyze the speed of medical record services in the outpatient unit of X Hospital. The type of research conducted is qualitative research. The subject of this research is the coordinator in each part of processing (assembling, coding, indexing, analyzing), distribution, filing or storage and retrieval of medical records.