Moderating effect of privacy concerns and subjective norms between satisfaction and repurchase of airline e-ticket through airline-ticket vendors

Liang, Chih-Chin; Shiau, Wen‐Lung

doi:10.1080/10941665.2018.1528290

Cited by 55 publications

(41 citation statements)

References 89 publications

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“…Our results confirmed that perceived value of music festival led to customer satisfaction, which aligns to past literature such as Han et al (2017), Hoon Kim et al (2010), Kim (2014). Research demonstrates that customers who are satisfied with their value-for-money purchase are more likely to return and to engage in repeated purchase behaviours (Liang and Shiau, 2018). In addition to this, customers who perceive good value-for-money are also more likely to share positive aspects of their purchase, which in turn leads to word-of-mouth marketing (Andrei et al , 2017).…”

Section: Discussionsupporting

confidence: 90%

Participant well-being and local festivals: the case of the Miri country music festival, Malaysia

Tan

Sim

Chai

et al. 2020

IJEFM

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PurposeFestivals are becoming a growing commodity for countries keen to increase their portfolio of tourist attractions. The benefits experienced by the local community and the visitors at festivals are multi-faceted. However, existing tourism research has primarily focussed on the value of the event in terms of customer satisfaction. It has yet to explicitly identify the affect music festivals have on individuals' well-being. This study aims to investigate the effect of music festival unique attributes on visitors' satisfaction levels and how it influences individuals' well-being.Design/methodology/approachA paper-based questionnaire was distributed to participants visiting the Miri Country Music Festival (MCMF) in Malaysia, and partial least squares–structural equation modelling (PLS-SEM) was used for data analysis.FindingsThe results from 288 respondents revealed that the festival programme was the main attribute in influencing one's satisfaction to a festival, which in turn improved one's subjective well-being. The other attributes that influence an individual's satisfaction in a music festival include food, information services and festival value.Originality/valueThis study advances the body of knowledge by integrating the self-determination theory and the environmental psychology theory as the bases that a music festival potentially provides an engaging environment that is conducive for positive well-being among the participants. This is the first study that confirms the influence of the different predictors on the perceived value of MCMF, proposing a model in developing a better understanding of the participants' well-being.

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Section: Discussionsupporting

confidence: 90%

Participant well-being and local festivals: the case of the Miri country music festival, Malaysia

Tan

Sim

Chai

et al. 2020

IJEFM

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“…SmartPLS 3.3.3 package was used to test the hypotheses in our research model (Ringle et al, 2015 ). A measurement model was employed to determine reliability, convergent validity, and discriminant validity (Liang and Shiau, 2018 ; Shiau et al, 2020 ). SEM–PLS was employed for the measurement and structural model analysis mainly because it, compared with covariance-based SEM, involves analyzing the complex relationships between observed and latent variables.…”

Section: Resultsmentioning

confidence: 99%

Inclusive Leadership and Career Sustainability: Mediating Roles of Supervisor Developmental Feedback and Thriving at Work

et al. 2021

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Career sustainability is a well-researched issue in academics and other sectors. Technology advancements and COVID-19 have jeopardized career sustainability. Numerous studies have explored the influence of individual characteristics on career sustainability, but few have focused on leadership. In addition, cultural factors must be considered because leadership is rooted in culture. In particular, inclusive leadership reflects traditional Chinese culture. Therefore, based on self-determination social exchange theories, we analyzed the effects of inclusive leadership on career sustainability as well as the roles of thriving at work and supervisor developmental feedback (SDF) in career sustainability. In total, 363 samples were collected from China. The results revealed that inclusive leadership improves career sustainability through SDF and thriving at work. Theoretically, our study fills the research gap and establishes a mechanism and theoretical framework for inclusive leadership and career sustainability. Practically, we offer guidance for enterprises to cultivate inclusive leadership and improve career sustainability.

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“…The measurement model is used to examine reliability, convergent validity, and discriminant validity (Liang and Shiau, 2018;Shiau et al, 2020). Internal consistency can be assured by examining the composite reliability of the constructs (Fornell and Larcker, 1981).…”

Section: Measurement Modelmentioning

confidence: 99%

A Study on Traditional Teaching Method Transferring to E-Learning Under the Covid-19 Pandemic: From Chinese Students' Perspectives

et al. 2021

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In response to the Covid-19 pandemic, online learning has been carried out in many countries with different types of online learning models being promoted and implemented. In the global pandemic continues, the education environment is forced to change from traditional classroom or blended teaching mode to online learning teaching model. With the outbreak of COVID-19, China was the first to announce that online courses are to be implemented in February 2020. In China, whether online learning can replace traditional offline teaching has become a topic worth discussing. Therefore, this study investigates university students in China by questionnaires and discussions of this topic. The study is based on the Push–Pull Mooring model. Based on 854 valid responses collected from an online survey questionnaire, structural equation modeling was employed to examine the research model. The results show that push effects (Perceived security risk, Learning convenience, and Service quality), pull effects (Usefulness, Ease of use, Teacher's Teaching Attitude, Task-technology Fit), and mooring effects (habit) all significantly influence users' switching intentions from offline to online learning platform. Finally, this study explores whether push–pull–mooring can be a reference for promoting and implementing online learning courses in Chinese colleges and universities in the future after the pandemic.

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Moderating effect of privacy concerns and subjective norms between satisfaction and repurchase of airline e-ticket through airline-ticket vendors

Cited by 55 publications

References 89 publications

Participant well-being and local festivals: the case of the Miri country music festival, Malaysia

Participant well-being and local festivals: the case of the Miri country music festival, Malaysia

Inclusive Leadership and Career Sustainability: Mediating Roles of Supervisor Developmental Feedback and Thriving at Work

A Study on Traditional Teaching Method Transferring to E-Learning Under the Covid-19 Pandemic: From Chinese Students' Perspectives

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