“…Unlike the covariance-based SEM, PLS-SEM’s strength lies in its ability to perform predictive analysis of the model, which is one of the research objectives. Being a nonparametric method with no distributional assumptions, PLS-SEM is widely deployed in different study contexts, including tourism (Ali et al , 2018; Tan et al , 2020c; Fam et al , 2020), human resources (Tan et al , 2020a; Sarstedt and Danks, 2021; Tan et al , 2020d), education (Ghasemy et al , 2020; Sim et al , 2020; Tan et al , 2020b), technology adoption (Leong et al , 2020; Wong et al , 2019), consumer behavior (Tan et al , 2021) and knowledge management (Cepeda-Carrion et al , 2019). Following the recommendations by Hair et al (2017), we adopted a two-stage approach of assessing the measurement model followed by the structural model.…”