2019
DOI: 10.1177/0972150919837813
|View full text |Cite
|
Sign up to set email alerts
|

Modelling the Link Between Developmental Human Resource Practices and Work Engagement: The Moderation Role of Service Climate

Abstract: The purpose of this article is to examine the relationship between developmental human resource (HR) practices and work engagement by focusing on the moderating role of service climate. Specifically, employee training opportunities, career developmental opportunities, and developmental performance appraisal were cast as the key dimensions of developmental HR practices. We used cross-sectional data with survey from 277 employees in six large banks in Pakistan. The results suggest that each of the dimensions of … Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

5
40
1
2

Year Published

2020
2020
2024
2024

Publication Types

Select...
10

Relationship

1
9

Authors

Journals

citations
Cited by 31 publications
(48 citation statements)
references
References 97 publications
5
40
1
2
Order By: Relevance
“…CSQ manifests the willingness and devotion of employees for achieving service quality excellence and optimum customer satisfaction by providing quality service delivery (Clark et al, 2009). The concept of CSQ has primarily emanated from the body of literature, which deals with organizational commitment (Ahmed et al, 2020). For example, Tosi and Mero (2003) have described it as individuals' attitudes toward work and other surrounding factors.…”
Section: Csqmentioning
confidence: 99%
“…CSQ manifests the willingness and devotion of employees for achieving service quality excellence and optimum customer satisfaction by providing quality service delivery (Clark et al, 2009). The concept of CSQ has primarily emanated from the body of literature, which deals with organizational commitment (Ahmed et al, 2020). For example, Tosi and Mero (2003) have described it as individuals' attitudes toward work and other surrounding factors.…”
Section: Csqmentioning
confidence: 99%
“…There are a variety of people management strategies that are used to make sure that employee behavior, interaction and relationships encourage employees to stay within the organization. Opportunities in career development, reward systems and recognition programs are other strategies used to monitor and enhance an employee's satisfaction in their job and create a happier place to work in (Awang, Ahmed, Hoque, Siddiqui, Dahri & Muda, 2017;Ahmed, Kura, Umrani & Pahi, 2020). Keeping good strategies of retention as a focus in an organization is hugely significant because an organization's workers certainly are valuable for success and sustainability of an organization both in the short-term and long-term (Kynd et al, 2009).…”
Section: Gendermentioning
confidence: 99%
“…Service quality refers to the conformance to the requirements of customers and is related to the customer satisfaction (Venetis & Ghauri, 2004). It involves overall excellence of services (Omar, Ariffin, & Ahmad, 2016) which is strong predictor of customer satisfaction and customer retention (Ahmed, Kura, Umrani & Pahi, 2019). Service quality includes all the tangible and intangible factors that shape customer satisfaction which in turn is predictor of customer retention (Andaleeb & Conway, 2006).…”
Section: Service Qualitymentioning
confidence: 99%