Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

Chakraborty, Debarun; Siddiqui, Aaliyah; Siddiqui, Mujahid; Rana, Nripendra P.; Dash, Ganesh

doi:10.1016/j.jretconser.2022.102946

Cited by 71 publications

(26 citation statements)

References 115 publications

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“…Purchase intention, on the other hand, was found to have positive correlations with functional, emotional, epistemic and conditional values, as expected in H2, H3, H4 and H1, and this is consistent with the findings of other studies in the literature (Chakraborty and Paul, 2022; Chakraborty et al. , 2022a, b, c, d). Consumers find (functional, emotional, epistemic and conditional) consumption values relevant when purchasing natural food products, according to these studies (Chakraborty and Altekar, 2021; Chakraborty et al.…”

Section: Discussionsupporting

confidence: 91%

“…Consumers find (functional, emotional, epistemic and conditional) consumption values relevant when purchasing natural food products, according to these studies (Chakraborty and Altekar, 2021; Chakraborty et al. , 2022a, b, c, d).…”

Section: Discussionmentioning

confidence: 99%

“…Furthermore, TCV has been employed in comparable studies to explain customer preferences (Tanrikulu, 2021; Chakraborty et al. , 2022a, b, c, d). TCV is also thought to be advantageous because it has the ability to explain the realm in which an offering’s fundamental values exist (Muhamed et al.…”

Section: Literature Reviewmentioning

confidence: 99%

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Using the consumption values to investigate consumer purchase intentions towards natural food products

Chakraborty

Dash

2022

BFJ

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PurposeNatural food products are becoming more popular, and their health-related benefits are widely acknowledged. The authors wanted to see the influence of different consumption values on purchase intention of natural food products. To address this gap, the current study proposes to use theory of consumption values to explain customers purchase intention towards natural food products.Design/methodology/approachThe authors used theory of consumption values (TCV), attitude and purchase intention to develop a comprehensive model. About 464 respondents have responded to the structured questionnaire which was floated through email and WhatsApp. Finally, the authors used structural equation modelling and moderation analysis to arrive at the final results.FindingsExcept for social value, all constructs named conditional, functional, emotional and epistemic were found to have a favourable and significant impact on consumers’ purchase intention towards natural food products. The study shows that attitude has a moderating effect on the association between emotional value and purchase intention.Research limitations/implicationsThis research illuminates the TCV which enable the long-term use of natural food products. In addition, the importance of attitude as a moderator of purchase intent provides a deep understanding of customer behaviour.Originality/valueThis model is the first of its kind in the current literature, using consumption values from the TCV with attitude to regulate purchase intention towards natural food products. In addition, theoretical advancements pave the path for future research.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

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Using the consumption values to investigate consumer purchase intentions towards natural food products

Chakraborty

Dash

2022

BFJ

Self Cite

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“…Regarding the regulation of the implementation of electronic money circulation by non-banking institutions, there is a North American approach to regulation (Tsymbalyuk, 2011, Chakraborty et al, 2022Chen et al, 2022). The US Federal Reserve System developed regulations that established general legal boundaries for the functioning of electronic money, the peculiarity of which was the lack of strict regulation of the activities of institutions engaged in electronic money circulation and created conditions for free competition.…”

Section: Resultsmentioning

confidence: 99%

Financial and Legal Regulation of Electronic Money Circulation in Developed Countries

Kovalenko¹,

Samsin²,

Subina³

et al. 2022

R. Econ. and Finan.

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The relevance of this paper is conditioned by the study of the regulation of electronic money circulation in the countries of the world, in particular in Ukraine, the specifics of carrying out activities in the field of issuing electronic money and establishing the regulatory basis for such activities. The purpose of this study is to investigate and analyse the financial and legal regulation of electronic money circulation, and to establish the specifics of issuing electronic money. The following methods were used: dialectical method, formalisation, hermeneutical, legal, formal and legal, logical and legal methods, system, structural and functional method, axiomatic method, induction and deduction, analysis, synthesis, etc. The findings are the definition and establishment of the features of the concept of "electronic money" and "electronic money circulation"; the establishment of the regulatory framework for regulating electronic money; investigation of the history of the establishment of electronic money in the world; the regulations of the sphere of electronic money circulation in Ukraine are studied and ways to improve this sphere are proposed. Subjects who can engage in activities aimed at issuing electronic money were identified and the features of their activities were determined. The provisions set out in this paper are of practical value primarily for subjects whose activities are aimed at implementing electronic money circulation and regulating this activity, and for persons who somehow participate in electronic money circulation and whose rights may be violated by the providers of such services.

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“…The use of mobile payments allows customers to increase the speed and convenience of payment. Mobile payments also make it possible to customize promotions and facilitate financial inclusion (Raman and Aashish 2021;Tam and Oliveira 2017), offering consumers a more satisfying and dynamic shopping experience (Chakraborty et al 2022;Wang 2022). Mobile payment systems also help to improve the consumer experience by facilitating innovative and user-friendly purchase processes (Leong et al 2022).…”

Section: Introductionmentioning

confidence: 99%

Investigating and Predicting Intentions to Continue Using Mobile Payment Platforms after the COVID-19 Pandemic: An Empirical Study among Retailers in India

Jena

2022

JRFM

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The Indian retail industry has registered tremendous growth recently. The sudden emergence of Coronavirus Disease 2019 (COVID-19) and the related measures that were taken by the authorities to curb the pandemic have compelled retailers and their consumers to transact using digital platforms. This study investigates the critical precursors to retailers’ behavioral intention to use mobile platforms for their business transactions in the post-pandemic era. This study adopted a framework that combined the theory of planned behavior (TPB) and self-determination theory (SDT) to predict behavioral intentions. A hybrid approach combining partial least squares structural equation modeling (PLS-SEM) and artificial neural network (ANN) techniques was used to test and validate the proposed framework. Four hundred and ninety-six participants from different central Indian cities participated in the study. PLS-SEM results confirmed that the motivational factors (need satisfaction [NS] and need frustration [NF]) significantly influence the attitude (AT), subjective norms (SN), perceived behavioral control (PBC), and behavioral intention (BI). Furthermore, the findings also established the partial mediating effect of AT, SN, and PBC on the relationship between motivational construct (NS and NF) and BI. Finally, the relationship established by SEM was successfully validated by ANN in the existence of a nonlinear relationship in the data. The findings may help retail stakeholders to support retail owners in their pursuit to continue using mobile payment systems in the post-COVID-19 world.

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Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

Cited by 71 publications

References 115 publications

Using the consumption values to investigate consumer purchase intentions towards natural food products

Using the consumption values to investigate consumer purchase intentions towards natural food products

Financial and Legal Regulation of Electronic Money Circulation in Developed Countries

Investigating and Predicting Intentions to Continue Using Mobile Payment Platforms after the COVID-19 Pandemic: An Empirical Study among Retailers in India

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