Mobile banking: Exploring determinants of its adoption

Changchit, Chuleeporn; Lonkani, Ravi; Sampet, Jomjai

doi:10.1080/10919392.2017.1332145

Cited by 68 publications

(59 citation statements)

References 84 publications

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“…The findings have confirmed that perceived privacy risk has a significant and negative relationship with the attitude towards using mobile banking. The study findings are constant with earlier studies [53], [56], [84].…”

Section: Discussionsupporting

confidence: 92%

“…Furthermore, [55] stated that security had postured genuine progressing difficulties to the continuous development in e-commerce adoption. Individuals who regularly exchange with sensitive data, security consciousness, are essential issues for them [56]. In the perspective of mobile banking, customer"s attitude about security depends to a great extent on how sure the bank can hold them to feel that his/her personal information is secure [56].…”

Section: E Perceived Privacy Riskmentioning

confidence: 99%

“…Individuals who regularly exchange with sensitive data, security consciousness, are essential issues for them [56]. In the perspective of mobile banking, customer"s attitude about security depends to a great extent on how sure the bank can hold them to feel that his/her personal information is secure [56]. Security concerns have reserved consumers from resorting to both electronic banking and mobile banking channels [57].…”

Section: E Perceived Privacy Riskmentioning

confidence: 99%

“…To measurement Malaysian consumers behavioural intention to use mobile banking, the survey items for this study have been adopted from the earlier related studies [56], [69], [70]. [71] suggested the survey questionnaire method is suitable to test the developed hypotheses.…”

Section: A Variable Measurement and Data Collectionmentioning

confidence: 99%

See 3 more Smart Citations

Mobile Banking Adoption and its Determinants in Malaysia

Rehman*¹,

Omar²,

Zabri³

et al. 2019

IJITEE

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In electronic banking channels, mobile banking signifies a great innovation. Nonetheless, because of few reasons, customers are not quite sure about its usage. Numerous studies conducted regarding mobile banking adoption in different countries; however, fewer studies have been directed in Malaysia. In this study, we contributed to the research on e-banking adoption, specifically acceptance of mobile banking in Malaysia, and we enhanced our comprehension of customer's attitude towards advanced technology system usage. Like so, it is essential to grasp the aspects impacting the intention to approve mobile banking channel in Malaysia. For the purpose, we suggested a new conceptual model by extending the Technology Acceptance Model (TAM) with new variables that are privacy risk and security risk, which also filled the research gap. The study core objective was to examine the aspects affecting individual's attitude and behavioural intention to use mobile banking services in Malaysia. SEM technique was used through Smart-PLS3 for the analysis of data with a sample frame of 384 based on Krejcie and Morgan. The result revealed a significant and positive relationship between perceived ease of use, usefulness and attitude towards using mobile banking while a negative and significant relationship between privacy risk, security risk and attitude towards using mobile banking in Malaysia.

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Section: Discussionsupporting

confidence: 92%

Section: E Perceived Privacy Riskmentioning

confidence: 99%

Section: E Perceived Privacy Riskmentioning

confidence: 99%

Section: A Variable Measurement and Data Collectionmentioning

confidence: 99%

See 2 more Smart Citations

Mobile Banking Adoption and its Determinants in Malaysia

Rehman*¹,

Omar²,

Zabri³

et al. 2019

IJITEE

View full text Add to dashboard Cite

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“…In this study, utilitarian value is defined as the extent to which firm users perceive that enterprise ebanking can effectively and efficiently process payments and other banking activities in association with business transactions, which is conceptually consistent with perceived usefulness (Davis et al, 1989;Cheung, 2002, 2008;Liao and Wong, 2008;Luo et al, 2010;Changchit et al, 2017). The enterprise e-banking systems should enable firm users to perform banking activities and minimize costs and workload of relevant processes through the Internet.…”

Section: Utilitarian Valuementioning

confidence: 89%

Key Determinants of Enterprise E-banking Assimilation

Liao¹,

Shi²,

Yee³

2018

Australasian Conference on Information Systems 2018

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This paper empirically examines key determinants of enterprise e-banking assimilation. The analytical results unveil that utilitarian value and usability positively affect trustworthiness and satisfaction of enterprise e-banking services. In particular, firms' satisfaction possesses a significant mediating effect on continuance intention to use enterprise e-banking services in business operations. The present study makes contributes to research and practice. The empirical findings enrich the understanding of enterprise e-banking assimilation and have managerial implications for the development of enterprise e-banking systems and services.

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