Measuring the user's experience with digital libraries

Toms, Elaine G.; Dufour, Christine; Hesemeier, Susan

doi:10.1145/996350.996364

Cited by 7 publications

(3 citation statements)

References 9 publications

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“…The notion of user experience has been examined, and it has been recognized that when users interact with IR and DL systems, they are not only seeking information but also are enjoying the process (Toms, Dufour, & Hesemeier, 2004). In other words, even if a system is usable and functions well, it may still lose users if it is not engaging them (O'Brien & Toms, 2008).…”

Section: Holistic Evaluation and User Experience In Digital Librariesmentioning

confidence: 99%

The MIREX grand challenge: A framework of holistic user‐experience evaluation in music information retrieval

Lee

Bainbridge

et al. 2015

Asso for Info Science & Tech

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Music Information Retrieval (MIR) evaluation has traditionally focused on system-centered approaches where components of MIR systems are evaluated against predefined data sets and golden answers (i.e., ground truth). There are two major limitations of such systemcentered evaluation approaches: (a) The evaluation focuses on subtasks in music information retrieval, but not on entire systems and (b) users and their interactions with MIR systems are largely excluded. This article describes the first implementation of a holistic userexperience evaluation in MIR, the MIREX Grand Challenge, where complete MIR systems are evaluated, with user experience being the single overarching goal. It is the first time that complete MIR systems have been evaluated with end users in a realistic scenario. We present the design of the evaluation task, the evaluation criteria and a novel evaluation interface, and the datacollection platform. This is followed by an analysis of the results, reflection on the experience and lessons learned, and plans for future directions.

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Section: Holistic Evaluation and User Experience In Digital Librariesmentioning

confidence: 99%

The MIREX grand challenge: A framework of holistic user‐experience evaluation in music information retrieval

Lee

Bainbridge

et al. 2015

Asso for Info Science & Tech

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“…Users level of experience is presented often as a major influencing factor in user behaviour in previous literature/theory (Hyldegaard & Seiden, 2004;Toms, Dufour & Hesemeier, 2004;Fusilier & Durlabhji, 2005;Castañeda, Muñoz-Leiva & Luque, 2007) User Experience: Some Observations and Discussion…”

Section: (1) User Experience -Fig 5amentioning

confidence: 99%

A Preliminary Introduction to the OTAM: Exploring Users’ Perceptions of their on-going Interaction with Adopted Technologies

Knight

Burn

2011

AJIS

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A common criticism directed at Davis ' (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the "experienced" user's ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users' ongoing, everyday communication and information interactions, along with the "new adopter" becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. Presented is critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a third broad construct, Perception of Interaction (PoI) allows researchers to develop an investigative framework which facilitates an exploration of users' ongoing and changing perceptions of the such things as the predictability of their technology interaction processes. The paper represents one the few inductive TAM investigations.

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“…Overall, there is a dearth of work on human experience in Library and Information Science User Studies (Budd, 1995;Bruce, 1999;Limberg, 2000;Toms, Dufour & Hesemeier, 2004), as well as in Archival Studies (Smith, 2004). The word experience used here is used in the Deweyian (1937) sense of an experience or that which refers to the undivided continuous transaction between human beings and their environment.…”

Section: Context Process and Meaning In Archival Researchmentioning

confidence: 99%

Medium rare : exploring archives and their conversion from original to digital part two – the holistic knowledge arsenal of paper-based archives

Latham

2011

LIBRES

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This paper is the second installment in a two-part series on the physicality of archival material in the context of the digital age. The first part reviewed key lessons in the history of new technologies that have affected archival practice. Part two will explore a holistic understanding of paper-based knowledge transmission in the context of the digital access movement. The intent is to provide a more expansive context to the shift from a physically, place-based activity to one of ubiquitous access to secondary materials. The investigation emphasizes two notions: archives as thing and archives as experience. Issues of authenticity, evidence, and sensory engagement are seen as potential knowledge elements of original material. Furthermore, physical archives are considered in their environmental context, through physical processes in the embodied act of using, and through their meaning to the user. The purpose of this article is to highlight the tacit, assumed and taken-for-granted aspects of using original archival material to better understand the conversion from physical to digital. The Holistic Knowledge Arsenal Of ArchivesThe quest for knowledge rather than mere information is the crux of the study of archives…All the key words applied to archival records…imply a sense of understanding, of "knowledge," rather than the merely efficient retrieval of names, dates, subjects, or whatever, all devoid of context, that is "information"…Quite simply, archivists must transcend mere information, and mere information management, if they wish to search for, and lead others to seek, "knowledge" and meaning among the records in their care (Cook, 1984-5, p. 49).This quote from Terry Cook profoundly and succinctly sums up a very important issue in the archive and manuscript profession. It forces us to ask the question: Are we interested in the "information" or the "knowledge" associated with archival material? Although it may seem inconsequential to some, it is an important distinction to make, for many reasons. One of these reasons has to do with successful retrieval, access and preservation of original material by users of the world"s archives and manuscript collections. It also relates to what we define as "knowledge" in that context.Cook points out that "Knowledge…comes from the free mind foraging in the rich pastures of the everywhere-past, finding order and meaning in the whole human experience," (Boorstin, cited in Cook, 1984-5, p. 48). Knowledge is defined as the "sum of what is known" (Oxford Dictionary, 2001) and knowing is achieved through multiple forms of communication, including affective and sensory modes. To aid in this discussion, knowledge can be roughly divided into two forms: explicit and implicit. Explicit communication is more direct, generally referring to things we say Pg 2

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Measuring the user's experience with digital libraries

Cited by 7 publications

References 9 publications

The MIREX grand challenge: A framework of holistic user‐experience evaluation in music information retrieval

The MIREX grand challenge: A framework of holistic user‐experience evaluation in music information retrieval

A Preliminary Introduction to the OTAM: Exploring Users’ Perceptions of their on-going Interaction with Adopted Technologies

Medium rare : exploring archives and their conversion from original to digital part two – the holistic knowledge arsenal of paper-based archives

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