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The rapid growth of the Internet as an environment for information exchange and the lack of enforceable standards regarding the information it contains has lead to numerous information qual ity problems. A major issue is the inability of Search Engine technology to wade through the vast expanse of questionable content and return "quality" results to a user's query. This paper attempts to address some of the issues involved in determining what quality is, as it pertains to information retrieval on the Internet. The IQIP model is presented as an approach to managing the choice and implementation of quality related algorithms of an Internet crawling Search Engine.

The rapid growth of the Internet as an environment for information exchange and the lack of enforceable standards regarding the information it contains has lead to numerous information qual ity problems. A major issue is the inability of Search Engine technology to wade through the vast expanse of questionable content and return "quality" results to a user's query. This paper attempts to address some of the issues involved in determining what quality is, as it pertains to information retrieval on the Internet. The IQIP model is presented as an approach to managing the choice and implementation of quality related algorithms of an Internet crawling Search Engine.

The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding of appropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, and controlled if businesses are to derive value from their investments. This paper presents findings from an exploratory study that used a questionnaire survey to determine the benefits, costs and risks of IT investments from 130 small-to-medium-sized enterprises (SMEs) in Australia. The analysis revealed that organizations from different industry sectors significantly differ in the amount they invest in IT but that firm size (in terms of turnover and number of employees) does not influence IT investment levels. Second, strategic benefits vary across different industry sectors. Third, the way employees adapt to change as a result of IT implementation depends on the size of the organization. Based upon the findings, a series of benchmark metrics for benefits, costs, and risks of IT are presented. It is posited that these can serve as a reference point for initiating a quality evaluation cycle in which benchmarking forms an integral component of the strategic process. #

The World Wide Web (WWW) offers exciting new opportunities for small and medium‐sized enterprises (SMEs) to extend their customer base into the global marketplace. However, in order to exploit these advantages in a global strategy, the SME needs to adopt an entirely different approach to strategic planning and management which can enable it to deploy an extensive infrastructure network based on shared resources with other firms. This paper presents a framework for the analysis and design of global strategies within the organisational context of SMEs using Internet‐based information technologies. Central to the framework – SMALL – is the transformation of the key attributes of an SME environment through a virtual organising perspective. The framework is supported by a number of case examples of SMEs operating in a global context and a detailed analysis of three Australian SMEs. It provides a new perspective to strategies for e‐business in SMEs and to e‐business research.

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Looks at an online strategy project at Legal Aid in Western Australia. Begins with an overview of e‐government and the Western Australian Government context, and then discusses the research model and methodology. Gives a background to the case and analyses the change management process against a comprehensive model of business process change. Concludes with some lessons learned and future directions for research in this area.