Measuring the Job Satisfaction Level of Housekeeping Personnel

Buğday, Esna Betül; Hazer, Oya; Aslan, Özge Metin

doi:10.18848/1447-9508/cgp/v08i11/41610

Cited by 2 publications

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“…According to earlier studies, housekeeping employees often face physically demanding tasks, repetitive work, and limited interactions with guests compared to front office employees who have more diverse and customerfacing responsibilities. (Hazer et al, 2011) contribute to lower job satisfaction. (Zhao et al, 2016).…”

Section: The Variance Between Employees' Departmentmentioning

confidence: 99%

الاختلافات بين الجيل Y والجيل Z في النتائج التنظيمية بين موظفي الخطوط الأمامية في فنادق القاهرة. Gen Y and Gen Z Differences in Organizational Outcomes among Frontline Employees in Cairo Hotels.

فوزي

2023

مجلة المعهد العالي للدراسات النوعية

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The workplace in the hospitality industry comprises employees of various generations and ages. Aware of the fact that employees are the organization's most highly valued resource, human resource experts, academicians, and sociologists worldwide are searching for ways to help them fully utilize their potential. However, few studies have investigated Generational Differences in Organizational Outcomes in the hotel industry, particularly in frontline employees. Therefore, this study investigates the differences between generation Y and generation Z in organizational outcomes on frontline employees in Cairo hotels. This study used an online questionnaire to collect data from a sample of frontline employees that consisted of four hundred and seventy-six (n 476) employees. The study results showed a generational difference between Gen Y and Gen Z in organizational outcomes; on one hand, Gen Y has a higher job satisfaction and Job commitment than Gen Z. on the other hand, Gen Z has a higher turnover intention than Gen Y. This research contributes to theoretical and practical knowledge, in providing evidence on the generational differences in organizational outcomes. Practically, this study provides deeper understanding and further insights for hotel managers in Egypt to consider different generations gap towards organizational outcomes.

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Section: The Variance Between Employees' Departmentmentioning

confidence: 99%

الاختلافات بين الجيل Y والجيل Z في النتائج التنظيمية بين موظفي الخطوط الأمامية في فنادق القاهرة. Gen Y and Gen Z Differences in Organizational Outcomes among Frontline Employees in Cairo Hotels.

فوزي

2023

مجلة المعهد العالي للدراسات النوعية

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Türk Otellerinde Kurumsallaşmanın İş Tatmini, Açıkça Konuşma ve İşten Ayrılma Niyetine Etkisi

Duran¹

2021

Seyahat Ve Otel İşletmeciliği Dergisi

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Araştırmanın amacı; otel işletmelerinin kurumsallaşma düzeyleri ile çalışanlarının iş tatmin düzeyleri, açıkça konuşma istekleri ve işten ayrılma niyetleri arasındaki ilişkinin belirlenmesidir. İlişkisel tarama modelinde tasarlanan araştırmada kullanılan veriler Antalya ve İstanbul'da yer alan beş yıldızlı otel çalışanlarından tabakalı örnekleme modeline göre toplanan 877 anket aracılığıyla elde edilmiştir. Veriler açıklayıcı, doğrulayıcı faktör analizi ve yapısal eşitlik modellemesi ile analiz edilmiştir. Bulgulara göre kurumsallaşma profesyonelleşme, tutarlılık ve formelleşme olarak 3 boyut, iş tatmini içsel ve dışsal olarak 2 boyut altında toplanırken, açıkça konuşma isteği ve işten ayrılma niyeti tek boyut altında toplanmıştır. Çalışmada, kurumsallaşma düzeyinin tüm boyutlarının dışsal iş tatmini üzerinde; tutarlılık ve formelleşme boyutlarının içsel iş tatmini ve açıkça konuşma isteği üzerinde olumlu ve anlamlı; profesyonelleşme boyutunun işten ayrılma niyeti üzerinde olumsuz ve anlamlı etkisi olduğu tespit edilmiştir.

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Measuring the Job Satisfaction Level of Housekeeping Personnel

Cited by 2 publications

References 0 publications

الاختلافات بين الجيل Y والجيل Z في النتائج التنظيمية بين موظفي الخطوط الأمامية في فنادق القاهرة. Gen Y and Gen Z Differences in Organizational Outcomes among Frontline Employees in Cairo Hotels.

الاختلافات بين الجيل Y والجيل Z في النتائج التنظيمية بين موظفي الخطوط الأمامية في فنادق القاهرة. Gen Y and Gen Z Differences in Organizational Outcomes among Frontline Employees in Cairo Hotels.

Türk Otellerinde Kurumsallaşmanın İş Tatmini, Açıkça Konuşma ve İşten Ayrılma Niyetine Etkisi

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