الاختلافات بين الجيل Y والجيل Z في النتائج التنظيمية بين موظفي الخطوط الأمامية في فنادق القاهرة. Gen Y and Gen Z Differences in Organizational Outcomes among Frontline Employees in Cairo Hotels.

Abstract

The workplace in the hospitality industry comprises employees of various generations and ages. Aware of the fact that employees are the organization's most highly valued resource, human resource experts, academicians, and sociologists worldwide are searching for ways to help them fully utilize their potential. However, few studies have investigated Generational Differences in Organizational Outcomes in the hotel industry, particularly in frontline employees. Therefore, this study investigates the differences between generation Y and generation Z in organizational outcomes on frontline employees in Cairo hotels. This study used an online questionnaire to collect data from a sample of frontline employees that consisted of four hundred and seventy-six (n 476) employees. The study results showed a generational difference between Gen Y and Gen Z in organizational outcomes; on one hand, Gen Y has a higher job satisfaction and Job commitment than Gen Z. on the other hand, Gen Z has a higher turnover intention than Gen Y. This research contributes to theoretical and practical knowledge, in providing evidence on the generational differences in organizational outcomes. Practically, this study provides deeper understanding and further insights for hotel managers in Egypt to consider different generations gap towards organizational outcomes.