Measuring the impact of human resource management practices on hospitality firms’ performances

Cho, Seonghee; Woods, Robert H.; Jang, SooCheong; Erdem, Mehmet

doi:10.1016/j.ijhm.2005.04.001

Cited by 290 publications

(257 citation statements)

References 39 publications

(46 reference statements)

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“…Responding to rapid changes in the business environment, competitive strategies and customer demands (Cho et al, 2006), human resource departments have begun to improve the performance of their organisations using empowerment as a tool for handling these rapidly changing and complex situations, with the purpose of establishing a satisfactory environment that can respond to customer demands, improve the quality of service (Ginnodo, 1997), enhance operations and maximize profits (Lashley, 1995(Lashley, , 1999Meihem, 2004;Ueno, 2008;Biron and Bamberger, 2010). Empowering employees is an approach to better overall organisational strategy harmonizing performance of employees and their job satisfaction.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

Al-Ababneh¹,

Al-Sabi²,

Al-Shakhsheer³

et al. 2017

IBR

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This paper examines the influence of empowerment on job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Principal components analysis determined the factor structure and regression analysis determined the influence of empowerment on job satisfaction. The results revealed both structural and psychological empowerment have significant individual influences on job satisfaction, but more significant when structural and psychological empowerment are combined. Most of previous studies were conducted in western economies and little in the Middle East generally and Jordan in particular. This research contributes to the literature by including both dimensions of empowerment where previous scholars used only one.

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Section: Introductionmentioning

confidence: 99%

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

Al-Ababneh¹,

Al-Sabi²,

Al-Shakhsheer³

et al. 2017

IBR

View full text Add to dashboard Cite

show abstract

“…Industry internships offer hotels a golden opportunity to test out potential employees before hiring them. These results further provide hotel professionals with useful information, indicating that TQM is more likely to lower turnover rates of employees because it helps to induce job satisfaction (Huselid, 1995;Cho, Woods, Jang & Erdem, 2006). Further, satisfied employees will also be more committed to continuously improve and to improve quality of service.…”

Section: Retentionmentioning

confidence: 72%

The relationship between HRM practices and the service performance of student interns: Industry perspective

Lee

Chen

2015

SAJBM

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This study aims to examine the relationship between human resource management (HRM) practices and the service performance of student interns. Data were collected using a questionnaire survey that was designed to capture the perceptions of human resource managers and internship supervisors from international tourist hotels in Taiwan. The structural equation model (SEM) was used as a framework for the data analysis. The findings indicate that the service performance of student interns was greatly affected by HRM practices, including recruitment and selection, rewarding quality, and retention. The implications of this study offer preliminary insights into the industry-academia co-operation that aims to manage total quality initiatives in the hotel industry and achieve the goals of hospitality higher education. The study lays the groundwork for the development of HRM practices for student interns to cope with the changing flexible labour structure in the hotel industry.

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“…It demands more attention to this organizational area. Numerous studies have demonstrated the widely accepted theoretical basis of the relationship between human resource practices and organizational performance (Appelbaum, 2000;Cho et al, 2006;Huselid, 1995;Khatri, 2000;Pfeffer, 1994). Empirical studies have identified and utilized the significant relationship between human resource practices and organizational performance (Kaplan & Atkinson, 1998;Paul & Anantharaman, 2003.…”

Section: Hrm and Organizational Performance Criteriamentioning

confidence: 99%

Identifying and ranking the human resources management criteria influencing on organizational performance using MADM Fuzzy techniques

Safari¹,

Karimian²,

Khosravi³

2014

10.5267/j.msl

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Human resources management plays essential role for the success of organizations. This paper presents an empirical investigation to determine human resource management main criteria and sub-criteria based on a survey on the existing literatures and theoretical principles. The study has been applied in a municipality organization in Iran. The study uses analytical hierarchy process as well as fuzzy technique for order preference by similarity to ideal solution (TOPSIS) for prioritizing decision tree criteria. The results indicate job design and human resource planning criteria are ranked as the highest ones. In addition, employee recruitment and selection, employee health and hygiene, training and development and compensation system criteria are other important criteria.

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Measuring the impact of human resource management practices on hospitality firms’ performances

Cited by 290 publications

References 39 publications

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

The relationship between HRM practices and the service performance of student interns: Industry perspective

Identifying and ranking the human resources management criteria influencing on organizational performance using MADM Fuzzy techniques

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