Measuring customers' intimacy: Evidence from Indonesian service-based companies

Anantadjaya, Samuel P. D.; Nawangwulan, Irma M.; Pramesty, Ignatia Andari; Gunawan, Grace Aditya

doi:10.5937/ekonomika1502011a

Cited by 2 publications

(2 citation statements)

References 23 publications

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“…Innovativeness affects the SMEs business performance SME's food and beverage results agriculture must always innovate good from facet processed results agriculture or in Thing packaging product [29]. Attractive packaging, creative and easy design remembered Becomes choice of SME's owners in promote the product [35]. This in line with entrepreneurial performance and the role of dynamic capabilities as a mediator between innovative [36] capacity and sustainable entrepreneurial performance.…”

Section: Agility Affects the Smes Business Performancementioning

confidence: 99%

Agile Management: The Key to Boosting SME Performance in Agriculture

Sumartik,

Machfudz,

Setyawati

et al. 2023

Advances in Social Science, Education and Humanities Research

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This study aims to improve the business performance of SME's engaged in the Agriculture sector, especially food and beverage businesses where there is high agility and innovation as a team in producing food and beverages where there is knowledge sharing. This research includes quantitative explanatory research with a saturated population and sampling of 49 food and beverage SMEs from the agricultural sector. The questionnaire was administered using the Non Probability Random Sampling technique and using the SEM PLS analysis technique in data processing. The results of the study prove that the agility of SME's management can improve business performance through strong mediating knowledge sharing. This research is very meaningful in improving the performance of SME's, especially to be more innovative in team work and agile in sharing knowledge.

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Section: Agility Affects the Smes Business Performancementioning

confidence: 99%

Agile Management: The Key to Boosting SME Performance in Agriculture

Sumartik,

Machfudz,

Setyawati

et al. 2023

Advances in Social Science, Education and Humanities Research

View full text Add to dashboard Cite

show abstract

“…Waal and Heijden (2) , suggests that customer intimacy also can prevent the end of the relationship between the company and customer. Customer intimacy is the result of customer relationship marketing where customers' emotions tied to a particular brand or service provider company (3) . Thus, it needs a management which is able to implement the concept of patient intimacy and developing innovations that can provide improved performance medical team to provide medical services to patients in particular and to the general public in around.…”

Section: Introductionmentioning

confidence: 99%

Patient Intimacy and Innovation Development to Improve Health Service Performance

Ratnasari¹,

Gunawan²,

Fauzi³

et al. 2018

IJET

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This study aim to determine the impact of patient intimacy and developing innovations to improve the performance of health services in public health centers which ISO certified in Surabaya. This research was conducted with a quantitative approach survey to patients who are on treatment or health check at public health center. The sampling technique is simple random sampling. Furthermore, the data were processed using partial least square. Result from this study are first, communicaton, social interaction, and compromise as part of a patient intimacy significantly affect the performance of health service in health centers which certified by ISO. Second, communication, compromise, and social interaction as part of the patient intimacy have significant impact on the innovation development of public health centers which certified by ISO. Third, the innovations development significantly affect the performance of health services in primary public health centers which have ISO certificate.

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Measuring customers' intimacy: Evidence from Indonesian service-based companies

Cited by 2 publications

References 23 publications

Agile Management: The Key to Boosting SME Performance in Agriculture

Agile Management: The Key to Boosting SME Performance in Agriculture

Patient Intimacy and Innovation Development to Improve Health Service Performance

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