Measuring Access to Justice: The Quality of Outcomes

Verdonschot, J.H.; Barendrecht, J.M.; Klaming, Laura; Kamminga, Y.P.

doi:10.2139/ssrn.1298917

Cited by 9 publications

(9 citation statements)

References 51 publications

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“…The fairness in the outcome of the process, also called distributive justice, is important for the victim and impacts victim satisfaction (Elliott et al, 2011;Laxminarayan and Pemberton, 2012). For a victim, the outcomes of the process are manifested through corrective, retributive, formal, informational, and restorative justice (Carr, 1981;Verdonschot et al, 2008). Corrective justice reverses the harm and losses suffered by the victim (Weinrib, 2000).…”

Section: Victim Processingmentioning

confidence: 99%

“…Formal justice ensures equality before the law, which leads to comparable fairness across different cases. Though informational justice is mainly related to the quality of the procedure, information is important for victims to know the reason for a particular outcome (Bies and Shapiro, 1987;Verdonschot et al, 2008;Wenzel, 2006). Lack of transparency and information may result in victim doubting the integrity of the process.…”

Section: Victim Processingmentioning

confidence: 99%

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Mediating influence of crime type on victim satisfaction with police services

Kumar

2017

International Review of Victimology

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Different crimes have their own unique characteristics. Victim needs and experiences vary across crime types. However, there has been a tendency for the criminal justice system to treat victims as a homogeneous entity and respond to victims of different types of crimes in a routine manner. This is especially true in a developing country like India. This study, using victim survey data from India, examines whether the crime type (property crime or violent crime) has a mediating influence on the relation between the quality of procedure and outcome of police response on the one hand, and victim satisfaction on the other. The study concludes that the type of crime has a mediating effect on the relation between interpersonal justice, information justice and outcome, and the satisfaction of victims with services provided by the police.

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Section: Victim Processingmentioning

confidence: 99%

Section: Victim Processingmentioning

confidence: 99%

Mediating influence of crime type on victim satisfaction with police services

Kumar

2017

International Review of Victimology

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“…There is differing conceptual mapping of procedure quality (Verdonschot et al, 2008), but broadly, procedure quality is determined by procedural justice (Leventhal, 1980; Lind and Tyler, 1988) and interactional justice (Bies and Moag, 1986; Bies and Shapiro, 1987; Colquitt, 2001). Procedural justice is mainly determined by the degree of fairness in procedures adopted by the regulatory system (Leventhal, 1980).…”

Section: Literature Reviewmentioning

confidence: 99%

Satisfaction with police services among victims of physical assault in India

Kumar

2017

International Journal of Police Science & Management

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Victim satisfaction is impacted by both the quality of the procedure and the outcome of the criminal justice process. Quality of procedure encompasses procedural and interactional justice. Using survey data of victims of physical assault in India, this study examines the impact of quality of procedure and outcome on victim satisfaction with police services. The study concludes that although both factors have an effect on victim satisfaction, quality of procedure has a greater impact than outcomes of the process for victims of physical assault in India.

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“…As to the contents of objective criteria, research on fairness and distributive justice has delivered many useful insights that can be turned into best practices (Konow 2003). Seven theoretical approaches to outcome justice can be distinguished: distributive justice, restorative justice, corrective justice, retributive justice, transformative justice, legal pragmatism, and formal justice (Verdonschot, Barendrecht et al 2008). Justice research has made quite some progress to establish which type of criteria disputants find appropriate in different settings.…”

Section: Share: Information About Fair Distributionmentioning

confidence: 99%

Best Practices for an Affordable and Sustainable Dispute System: A Toolbox for Microjustice

Barendrecht

2009

SSRN Journal

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Many people lack access to justice for urgent legal needs, although the value of protection of their rights is high. Can justice be affordable for people with less than 2$ a day to spend? Access to justice studies usually investigate the barriers to justice and suggest ways to remove them. This paper follows an alternative approach. Justice is seen as a set of goods that must be produced and delivered by people to other people. For access to justice to become available, five key dispute resolution tasks should be facilitated by services performed at costs that are affordable to users. The paper collects best practices that can be derived from the disciplines that study disputes. It sketches how they may be combined in a low cost dispute system ran by a "Microjustice Facilitator'. The conclusion is that these five essential services are not inherently costly to produce for people with limited resources, although there are still many gaps in our knowledge about providing them efficiently, which calls for coordinated innovation processes. It is also likely that the transaction costs associated to delivering justice are part of the problem and the market for justice should be studied more thoroughly.

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Measuring Access to Justice: The Quality of Outcomes

Cited by 9 publications

References 51 publications

Mediating influence of crime type on victim satisfaction with police services

Mediating influence of crime type on victim satisfaction with police services

Satisfaction with police services among victims of physical assault in India

Best Practices for an Affordable and Sustainable Dispute System: A Toolbox for Microjustice

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