Measurement of e-banking services quality: an empirical experimentation in Jordan

Alawneh, Ali; Diabat, Mofleh Al

doi:10.1504/ijbis.2016.080205

Cited by 9 publications

(9 citation statements)

References 16 publications

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“…The findings demonstrate that relationship quality has a considerable influence on both advocacy and loyalty. In the arena of e-banking, while face-to-face interaction does not occur, Alawneh (2013) Trust is formed when both parties in a transaction feel that their counterpart is reliable and honest (Morgan & Hunt, 1994). Trust fosters a feeling of responsibility that leads to clients going above and beyond their expected roles (Susanta et al, 2013).…”

Section: Underpinning Theorymentioning

confidence: 99%

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Saha,

Md. Borak Ali

2024

SEBR

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In the current highly competitive mobile financial service market, all organizations must establish long-term relationships with their clients and achieve the highest level of loyalty. Despite many studies, maintaining long-term relationships remains a formidable challenge. This study investigates how brand image moderates the association between relationship quality and brand loyalty. A theoretical framework was established, and structural equation modeling was utilized to examine the relationships. Data was collected from 257 respondents from 6 upazilas using systematic random sampling. The data was analyzed using SmartPLS-based structural equation modeling. The findings indicated a notable connection among trust, commitment, and brand loyalty. The results indicated that brand image moderates the impact of satisfaction and communication on brand loyalty. Lastly, brand image has a positive but insignificant moderating impact on security to brand loyalty association. These outcomes have both theoretical and practical consequences.

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Section: Underpinning Theorymentioning

confidence: 99%

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Saha,

Md. Borak Ali

2024

SEBR

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“…Based on the vision of BNM to increase cashless methods in Malaysia, the finance sector launched a platform in 2010, expected to be used from 2011 until 2020. Courchane et al (2002) stated that e-banking changed because of competition, laws, and the environment (Zulkhibri, 2016;Alawneh, 2016). Increasing internet users is one of the reasons why consumers changed to online methods (Alimolaei, 2016).…”

Section: Discourse On E-finance Platformsmentioning

confidence: 99%

An Instruments Developing Cashless in Malaysia

Taasim

Yusoff

2018

Shirkah

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This study aims to apply the technology assessment (TA) model on e-banking perceptions in the context of Malaysia, which involves aspects of supply and demand, and increasing the cashless concept in the country. A sample of 470 respondents were randomly selected from high density state capitals and major cities, through the convenience sampling method. Respondents were requested to complete a questionnaire developed from the basic model by forming UTAUT constructs, including quality, skills, transaction costs, user satisfaction, role of service providers (banks), and the influence of environment. Based on the results obtained, the model suggests that transaction costs, as direct costs by service providers, have a significant impact on the overall assessment of the performance of retail e-banking. Data analysis was performed using structured equation modeling (SEM), with the use of AMOS V22 as a method of trajectory analysis. Keywords: technology, SEM, performance, e-banking

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“…Elle a fait l'objet de plusieurs investigations dans le secteur des services et essentiellement dans le service bancaire. Alawneh (2012) Palmatier et al, 2006). Plusieurs auteurs considèrent la satisfaction, la confiance et l'engagement comme les principales dimensions de la qualité relationnelle (Vieira et al, 2008;Roberts et al, 2003 ;Ivens, 2004;Ulaga et Eggert, 2006;Ivens et Pardo, 2007).…”

Section: Revue De La Littérature Et Proposition D'hypothèses De Reche...unclassified

“…Pour y remédier, le développement d'une qualité relationnelle sur le long terme (Skarmeas et Shabir, 2009), visant à réduire l'ambigüité et l'incertitude rencontrée lors de la prestation du service (Crosby et al, 1990 ;Bejou et al, 1996) est capital pour toute banque islamique. Si plusieurs chercheurs en marketing relationnel (Taylor, 2007;Alawneh, 2012;Vieira et al, 2008 ;Al-Alak et Al Nawas, 2010) ont prouvé que la mise en place d'une stratégie relationnelle efficace influait positivement sur la performance du secteur bancaire, un nombre très restreint d'entre eux se sont par contre intéressés aux banques islamiques.…”

Section: Introductionunclassified

influences des déterminants de la qualité relationnelle des banques islamiques sur l’engagement de leurs clients

Gdoura

Trabelsi

ABDELLATIF³

2017

J.o A.F.

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Au-delà de leurs fondements et préceptes religieux, les banques islamiques sont avant tout des établissements financiers se devant de présenter au moins un niveau de compétitivité similaire à celui des banques conventionnelles (Razak et al., 2013). Dans la présente recherche, nous explorons les déterminants de la qualité relationnelle des banques islamiques susceptibles d’accroître leur capacité à faire face à leurs concurrents. Sur la base d’une enquête par questionnaire réalisée auprès de 44 experts, nous avons procédé à une modélisation par la méthode des cartes cognitives. Une analyse structurelle opérée à l’aide du logiciel MICMAC révèle que l’éthique religieuse islamique et la satisfaction agissent comme variables motrices de la qualité relationnelle des banques islamiques tunisiennes, alors que la confiance joue le rôle de variable relais.

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Measurement of e-banking services quality: an empirical experimentation in Jordan

Cited by 9 publications

References 16 publications

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?

An Instruments Developing Cashless in Malaysia

influences des déterminants de la qualité relationnelle des banques islamiques sur l’engagement de leurs clients

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