Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry?
Rajesh Kumar Saha,
Md. Borak Ali
Abstract:In the current highly competitive mobile financial service market, all organizations must establish long-term relationships with their clients and achieve the highest level of loyalty. Despite many studies, maintaining long-term relationships remains a formidable challenge. This study investigates how brand image moderates the association between relationship quality and brand loyalty. A theoretical framework was established, and structural equation modeling was utilized to examine the relationships. Data was … Show more
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