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2015
DOI: 10.1016/j.procs.2015.07.013
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Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature

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Cited by 29 publications
(11 citation statements)
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References 14 publications
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“…The methodology applied in this work is based on the Webibliomining works proposed by Costa [56], and also explored by Barros et al [57] and Pereira et al [58]. More specifically, six steps are performed:…”
Section: Methodsmentioning
confidence: 99%
“…The methodology applied in this work is based on the Webibliomining works proposed by Costa [56], and also explored by Barros et al [57] and Pereira et al [58]. More specifically, six steps are performed:…”
Section: Methodsmentioning
confidence: 99%
“…The methodology applied in this work is based on the Webibliomining works proposed by Costa (2010), and also explored by Barros et al (2015) and Pereira and Costa (2015). More specifically, six steps are performed:…”
Section: Methodsmentioning
confidence: 99%
“…In this context, the MCDA methods are very useful to support the decisionmaking process, because they consider value judgments and not only technical issues, to evaluate alternatives in order to solve real problems, presenting a highly multidisciplinary (Santos et al, 2015). Therefore, this methods ensure greater accuracy and reliability in the decision-making process (De Barros et al, 2015;Oliveira et al, 2019).…”
Section: Literature Reviewmentioning
confidence: 99%