Managing Business Travellers’ Use of Mobile Travel Applications

Douglas, Anneli; Lubbe, Berendien Anna; Merwe, Adrene van der

doi:10.1007/978-3-319-51168-9_20

Cited by 4 publications

(5 citation statements)

References 15 publications

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“…Therefore, it is desirable to attach humanlike characteristics to the designing of mobile technologies and applications for tourism and travel contexts (Tussyadiah, 2013). Consumers prefer to obtain more relevant, timely and location-based information (Chen et al ., 2016), to make accommodation bookings, to check-in via mobile app and to manage loyalty programmes (Douglas et al ., 2017) through hotel mobile applications.…”

Section: Topical Reviewmentioning

confidence: 99%

Mobile technologies and applications towards smart tourism – state of the art

2019

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Purpose The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and applications in smart tourism published between 2012 and June 2017. Design/methodology/approach Published peer-reviewed articles were gathered from the three largest and most popular online databases and search engines – EBSCO host, Science Direct and Google Scholar and ENTER conference proceedings. Based on a keyword-driven search and content analysis, 126 articles were determined to be relevant to this study. Findings Selected publications were analyzed in accordance with the proposed research questions and thematically classified into three main categories: consumer perspective, technological perspective and provider perspective. The findings contribute to a better overall understanding of recent research into mobile technologies and applications in smart tourism by presenting the main results, methods, trends and other insights of relevant publications. Research limitations/implications Although the researchers used two databases, one search engine and ENTER conference proceedings to collect articles, there is the possibility that some studies connected to the topic were not included. The study did not include books, other conference proceedings, literature reviews, theses, business reports and other possibly relevant publications. Originality/value This study provides a systematic review of the most recent published academic research (2012-June 2017; also including “Online First” articles) on mobile technologies and applications in smart tourism. The results of this study provide an agenda for future research in tourism and hospitality industry by identifying major trends and developments in smart tourism.

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Section: Topical Reviewmentioning

confidence: 99%

Mobile technologies and applications towards smart tourism – state of the art

2019

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“…These generations are named as: 1) Silent Generation (born between 1925 and 1942 -through the Great Depression and World War II), 2) "Baby Boomers" generation (born between 1950 and 1960, as children of the post-demographic explosion World War II), 3) Generation X (born between 1960 and 1970, those who experienced the most intense times of the Cold War) and 4) Generation Y (born between 1980 and 1990, witnessed the advancement of technology with the creation of Word , Wide, Web -www.). Generation Y -also known as "millenials" -has proved to be extremely influential, adept at cultural, autonomous, individualistic, and anti-corporate diversity, but ethical and in search of qualitative life experiences different from previous generations (DOUGLAS et al, 2018). Developers of tourism consumer technologies via Apps usually target Generation Y, belonging to the global youth, since they are those who are connected, immersed in social networks, making hedonistic "breaks" that combine work with pleasure, are fans of online crowdfunding platforms, followers of Steve Jobs, move between different groups, seeking experiences with higher quality of life.…”

Section: Dicts and New Consumer Trends In Smart Tourismmentioning

confidence: 99%

“…They communicate in the virtuality of social networks and text messages, expecting quick feedback and recognition and, as a result, are sometimes blamed for having poor communication and problem-solving skills in the physical world. Studies show that Generation Y prefers work environments where technology is used more, and they tend to take technology for granted (DOUGLAS et al, 2018). The Infographic prepared by Ponto Eletrônico Box 1824 gives a playful visibility to the behavior of consumers from the last three generations (from 1940 to 1990), highlighting the roles played by each in the consumption activity from its historical context, experiences, ethics, and attitudes (Figure 2).…”

Section: Dicts and New Consumer Trends In Smart Tourismmentioning

confidence: 99%

Smart City and Smart Tourist Destinations

Mello

Faxina²

2021

Int J Innov Educ Res

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Digital transformation has been a worldwide reality since the late 1990s. However, the 21st century has promoted its acceleration and scope for its use. Tourism professionals have sought the benefits that digital connections via smartphones bring to the diffusion and negotiation of services and products. However, young people from the internet age seek autonomy in the elaboration of their own travel itineraries, contributing to the emergence of intelligent tourist destinations. Based on the correlation with the principles of smart cities that increasingly become the goal of global managers, this study seeks to demonstrate the potential of the insertion of the tourist segment in this new perspective of social behavior. The results show that the co-creation by the travelers in search of experiences of impact in their lives is here to stay with QR Codes and Apps of cell phones. Information and digital communication technologies bring greater autonomy and creativity to the universe of tourists.

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“…From the demand perspective, studies confirm that smartphones assist consumers in many aspects of travel to meet their onsite needs (Rasinger et al , 2009). A number of determinants have been identified as predicators of smartphone app use, such as consumers’ perception of technology innovations (Tussyadiah, 2016), online travel website experience (No and Kim, 2014) and demographical differences (Douglas et al , 2017). In the lodging industry, study has found that hotel patrons rate making reservations, hotel property search, location awareness and hotel information as highly functional using hotel smartphone apps (Wang et al , 2016a), whereas transportation apps (e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption

Wang

2019

JHTT

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Purpose Smartphones have influenced tourists’ information search behaviors and trip experiences in various ways. Operationalized in the air travel context, this study aims to apply the technology acceptance model (TAM) to unveil the causal relationships and potential compatibility or consistency between smartphone apps and travelers’ prior experiences, perceived technological congruence and technology value, attitudes toward price change and usage intentions. Design/methodology/approach Research data were collected via an online survey administered by a survey sampling company. The online questionnaire queries respondents’ frequency of downloading smartphone apps, familiarity with travel-related mobile apps, frequency of travel experiences, perceived technological congruence of the app and travel needs, attitudes toward price change, intention to purchase the mobile app and demographic information. Findings Results from structural equation modeling analysis indicate that travelers’ smartphone usage experiences significantly influence their perception of the device’s technological value in relation to travel needs and therefore results in positive attitudes toward price of the new mobile app and intention to use it. Prior trip experience, however, was not found to be an influential determinant in consumers’ smartphone acceptability, which departs from the existing literature. Originality/value This study provides evidence for the need to include perceived technological congruence in the construct of travelers’ TAM. It highlights the influence of the technology congruence variable and the compatibility of apps and travel needs in the literature.

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Managing Business Travellers’ Use of Mobile Travel Applications

Cited by 4 publications

References 15 publications

Mobile technologies and applications towards smart tourism – state of the art

Mobile technologies and applications towards smart tourism – state of the art

Smart City and Smart Tourist Destinations

The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption

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