Local e-government and user satisfaction with city portals – the citizens’ service preference perspective

Wirtz, Bernd W.; Kurtz, Oliver Tuna

doi:10.1007/s12208-015-0149-0

Cited by 36 publications

(22 citation statements)

References 82 publications

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“…User satisfaction is the citizens' ability to use the app to get the information they require and to address their concerns (Wirtz & Kurtz, 2016). System quality is concerned with whether there are "bugs" in SIKK Magelang, the user interface's consistency, ease of use, and sometimes the program code's quality and maintainability.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Modeling the Factors Influencing the Adoption of a Map-Based Disaster Application in Indonesia: A Case of SIKK Magelang

Sari

Kanegae

2020

IJDM

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Indonesia is one of the countries with high exposure to natural hazards, frequent disaster events, and a highly vulnerable population. Hence, risk communication and disaster information dissemination are crucial to reducing risks. Numerous disaster mobile applications (apps) with location-based services or maps already exist for facilitating risk communication to the public; however, availability does not automatically translate into use or adoption. Therefore, to understand factors influencing the adoption of a map-based disaster application, this study examined factors that affect the adoption of a local government-initiated map-based disaster application in Indonesia, namely Sistem Informasi Kebencanaan Kabupaten Magelang or Disaster Information System of Magelang Regency (SIKK Magelang) through the theoretical lenses of a combined information system (IS) success model. Partial Least Squared – Structural Equation Modelling (PLS-SEM), with the help of Smart-PLS, was used to examine the hypothesized relationships among the proposed constructs. A questionnaire survey with an application trial was conducted in Magelang Regency for the data collection. The study results confirmed the applicability of the combined IS success model frameworks in predicting the adoption of a map-based disaster app by the public. Although new constructs representing disaster-related and familiarity with online maps were initially proposed in the contextual model, the model validation results showed that intention to use SIKK Magelang was significantly influenced only by perceived usefulness and user satisfaction. Practically, this study guides the local emergency managers in Indonesia, especially Magelang Regency, to develop strategies to increase the applications’ adoption.

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Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Modeling the Factors Influencing the Adoption of a Map-Based Disaster Application in Indonesia: A Case of SIKK Magelang

Sari

Kanegae

2020

IJDM

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“…In the meantime, previous research on e-government appropriation has for the most part centered on the developed nations; for example, learn concerning the acknowledgment as well as utilization of government Internet benefits in Netherland [14], a research focused on the client who uses egovernment in Belgium [15], and assessment of government e-charge sites in Sweden [16].…”

Section: E What Are the Factors That Affect E-government Adoption?mentioning

confidence: 99%

A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Khrais¹,

Abdelwahed²,

Mahmoud³

2019

IJACSA

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As people are in the era of the web, most of the society is using networks in their daily task, governments had found, it is crucial to build an electronic entity that was named egovernment, to make transactions easier for citizens, and to make government nearer to society. The objective of this study is to assess the extent of e-government application on different countries, particular in Jordan; in addition, several experiences were displayed in this study. The examination was qualitative through interviewing governmental employees for extracting results based on their answers, focusing on the continuity of using e-government by users as a dependent variable. The conclusion was that the policies are trending to build their egovernment entity, and to make it available for citizens to use. Further, this study recommends the government to concentrate on the path of building individuals' trust as well as using social influence to reinforce the idea of e-government service and evolve its usage.

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“…The user satisfaction phenomenon is particularly important in the public sector as it has different determinants [41] some of which are explored in the paper. Although it is clear that digital services for the public sector are expected to differ from those for the private sector, what they need to have in common is [1]:…”

Section: Issues Related To Developing Citizen-centric Smart City Applmentioning

confidence: 99%

“…In that, the emerging technologies and advances in the internet development bring forth richer environments and support the ability to satisfy users' needs better [23], i.e. deliver specific information, services and products [2] while changing the way in which users/citizens communicate [41,39]. This is the era of informed citizens [1].…”

Section: Introductionmentioning

confidence: 99%

Identifying challenges and priorities for developing smart city initiatives and applications

Ćukušić

Jadrić

Mijač

2019

Cro. Oper. Res. Rev.

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The ubiquity of the technology and the availability of (open) data automatically collected in urban environments generate new opportunities, not only in tracking and managing public information services and resources, but also in the way we describe, implement and use these services. Although recent studies have proven that different smart city applications could improve some quality-of-life indicators by as much as 10-30 percent, at the same time it is reported that even the world cities that implement cutting-edge smart technologies are still at the beginning of their journey in a number of aspects. In an effort to identify and explore the challenges, the potential and the priorities for the implementation of smart city applications in a national/local context, a workshop followed by a research survey was conducted. To that end, a suitable research framework related to implementation of over 50 up-to-date smart city applications was adapted, extended and operationalized. The results of the study expose the strategic factors as the most challenging ones in the long-run in the national context of Croatia. In terms of local priorities for introducing smart city applications, the experts agreed on the most important and the least important smart city applications as well as on the potential to introduce these applications within 5 years. For the selection and prioritization of smart city applications in the given context, a proof-of-concept of a decision support tool intended for city managers is then proposed based on simulation modelling.

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Local e-government and user satisfaction with city portals – the citizens’ service preference perspective

Cited by 36 publications

References 82 publications

Modeling the Factors Influencing the Adoption of a Map-Based Disaster Application in Indonesia: A Case of SIKK Magelang

Modeling the Factors Influencing the Adoption of a Map-Based Disaster Application in Indonesia: A Case of SIKK Magelang

A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Identifying challenges and priorities for developing smart city initiatives and applications

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