A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Khrais, Laith T.; Abdelwahed, Yara M.; Mahmoud, Mohammad

doi:10.14569/ijacsa.2019.0100909

Cited by 3 publications

(10 citation statements)

References 15 publications

(23 reference statements)

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“…Site quality consists of information quality (Idoughi & Abdelhakim, 2018;Sorongan & Hidayati, 2020;Verkijika & De Wet, 2018b), system quality (Al-Sulami & Hashim, 2018;Idoughi & Abdelhakim, 2018;Sorongan & Hidayati, 2020), service quality (Al-Sulami & Hashim, 2018;Idoughi & Abdelhakim, 2018;Sigwejo & Pather, 2016;Sorongan & Hidayati, 2020;Verkijika & De Wet, 2018b), perceived usefulness (Idoughi & Abdelhakim, 2018;Khrais et al, 2019;Naswir et al, 2019), ease to use (Khrais et al, 2019;Rasyid & Alfina, 2017;Sarasati & Madyatmadja, 2020), accessibility (Alsaeed et al, 2021;Rihandoyo, 2018;Serra et al, 2015;Verkijika & De Wet, 2018a, 2018b, security and privacy (Rasyid & Alfina, 2017;Verkijika & De Wet, 2018b;Ziemba et al, 2014), design (Bournaris, 2020;Rasyid & Alfina, 2017), and content (Bournaris, 2020;Sorongan & Hidayati, 2020). These factors-information quality, system quality, service quality, perceived usefulness, ease to use, security and privacy, effectiveness, design, and content-are defined in the and content are related to UI elements as a way for users to interact and communicate with computers in devices, applications, or websites.…”

Section: Figure 3 Pyramid Model For E-government Evaluationmentioning

confidence: 99%

“…User satisfaction consists of reliability/efficiency (Al-Sakran & Alsudairi, 2021; Chang & Almaghalsah, 2020;Naswir et al, 2019;Rasyid & Alfina, 2017;Ziemba et al, 2014), effectiveness (Al-Sakran & Alsudairi, 2021;Naswir et al, 2019), compatibility (Alsaeed et al, 2021;Ziemba et al, 2014), perceived of benefit (Osman et al, 2014;Rihandoyo, 2018;Sarasati & Madyatmadja, 2020;Sigwejo & Pather, 2016;Sorongan & Hidayati, 2020), trust (Al-Sulami & Hashim, 2018;Idoughi & Abdelhakim, 2018;Khrais et al, 2019;Rihandoyo, 2018), responsiveness (Verkijika & De Wet, 2018a, 2018b, and overall satisfaction (Al-Sakran & Alsudairi, 2021;Al-Sulami & Hashim, 2018;Naswir et al, 2019;Osman et al, 2014;Sigwejo & Pather, 2016;Sorongan & Hidayati, 2020). Sigwejo & Pather (2016) argue that user satisfaction as a means to degree desire the quantity citizens accept as accurate with the carrier to be had to satisfy their expectations.…”

Section: Figure 3 Pyramid Model For E-government Evaluationmentioning

confidence: 99%

“…The previous study was very limited in adopting DeLone dan McLean's IS success, SERVQUAL, and TAM theory to understand to what extent technology diffusion (Idoughi & Abdelhakim, 2018). A previous study adopted the UTAUT dan TAM theory (Khrais et al, 2019). A previous study adopted DeLone dan McLean's IS success and SErvqual theory (Verkijika & De Wet, 2018a).…”

Section: Introductionmentioning

confidence: 99%

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A Systematic Literature Review of E-Government Evaluation

Huda

Kurniasari

Ruroh

2022

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The adoption of information and communication technology has had an effect on remodeling the general public service delivery system called e-government. E-government evaluation is a crucial aspect to evaluate how a long way the improvement in the quality of the public service delivery system provided by the technology. This study aim was to summarize and to decide the influencing factors in e-government evaluation by analyzing published scientific articles. This research method used a systematic literature review. The authors performed searches for scientific articles in online database Elsevier (Scopus) written in English and can be accessed in full paper. This study uses 18 articles of data to conduct a systematic literature review. The findings show that most previous studies on e-government service evaluation published in 2018 and 2020. The findings also show that developing countries are the most dominating research locations. In addition, the findings show the influencing factors in e-government evaluation are 1) user satisfaction consist of reliability/efficiency, compatibility, perceived of benefit, trust, responsiveness, overall satisfaction; 2) Site Quality consist of information quality, system quality, service quality, perceived usefulness, ease to use, accessibility, security and privacy, effectiveness, design, and content; 3) Facilitating condition consist of IT infrastructure. These twelve variables can be used as basis for future research to evaluate the quality of e-government. This study has limitations because it only uses the online database Elsevier (Scopus) as a database to obtain published scientific article data during 2014-2021.

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Section: Figure 3 Pyramid Model For E-government Evaluationmentioning

confidence: 99%

Section: Figure 3 Pyramid Model For E-government Evaluationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A Systematic Literature Review of E-Government Evaluation

Huda

Kurniasari

Ruroh

2022

LOGOS

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“…The legislative environment in the Kingdom and its support has helped in the spread of electronic payment, as the Central Bank took several years ago to take effective steps towards regulating the work of the market, And he set a regulatory framework for the smartphone payment system, and the legislative framework for the work of this system and the companies operating in it, in addition to launching the general framework for the work of system of "e-Fawateercom" in 2014, and asking the companies operating in this field to adjust their conditions according to the framework of the EPS on the Central Bank. This measure has enabled large companies that possess the ability and expertise, such as Network International Jordan, to meet the necessities of the Central Bank, which are relatively compatible with the necessities and values of global institutions, especially in the field of cybersecurity and business sustainability during crises [9].…”

Section: Electronic Payment Systemmentioning

confidence: 99%

“…Regression test was used to test this hypothesis; Table (9) shows the correlation between the "perceived ease of use" and the "perceived of the benefit". The R-value (.639a) refers to the correlation between the dependent variable "perceived ease of use" and the independent variable "perceived of the benefit".…”

Section: Hypothesis 6: "There Is a Significant Relationship Between The Perceived Of The Benefit And The Behavioral Intentions To Use Thementioning

confidence: 99%

Analyzing and Evaluating Usability of Electronic Payment Systems (EPS) through End-User Acceptance Testing

2020

IJATCSE

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The proposed research in this paper intends to investigate and evaluate the perceptions of end-users regarding the use of the EPS and testing their acceptance. Besides, testing the effectiveness of the TAM model as a theoretical basis for understanding users' perspectives. The research followed the descriptive analytical method through the electronic survey. The sample consisted of (282) students from several Jordanian universities working on the EPS. This research also aims to investigate and evaluate the relationship between students' intentions in the direction of using EPS and some variables such as "perceived ease of use, perceived benefit, behavioral intentions, and the actual use of the system". The research findings show that approximately all the participants in this study had a positive agreement that the overall relationship between "EPS acceptance and usability" and "TAM model factors" is a positive relationship. Moreover, the participants' responses were consistent that there is no relationship between "user gender", and "level of educational" and between "perceived ease of use", and the "perceived benefit". Additionally, the results show that the relationship between the "perceived ease of use" and "perceived benefit" and the "actual use" of the EPS is a positive relationship. Furthermore, the results show that the relationship between the "perceived ease of use" and "perceived benefit" and the "behavioral intentions" of the EPS is a positive relationship. Finally, the result shows that the relationship between "perceived ease of use" and "perceived benefit" of EPS is a positive relationship.

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Gobierno electrónico con enfoque transformacional en la gestión pública, una revisión sistemática

More¹,

Cáceres²,

Peña³

et al. 2023

rcli

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En la gestión pública se viene influenciando un avance tecnológico en las entidades públicas mediante la planificación, administración y manejo de los recursos, organizando nuevas formas tecnológicas para un mejor gobierno, agilizando, optimizando y transparentando nuevos procesos en el sistema público, de acuerdo con las necesidades de cada gobierno. El objetivo es analizar en la gestión pública el gobierno electrónico como enfoque transformacional, que brinde a mejorar las operaciones y servicios de manera transparente con la participación de la ciudadanía, mediante el uso de las TIC. La metodología de la investigación es una investigación descriptiva considerando 46 artículos seleccionados mediante bases de datos confiables. En los resultados, hemos encontrado mecanismos de gobierno electrónico como el uso de internet, sitios web, blockchain, big data, inteligencia artificial, identidad digital, microdatos, sistemas de informatización, que han ido implementando dentro de su gobernanza electrónica de tal forma que los procesos sean más eficientes, ahorrando tiempo y costo y minimizando actos de corrupción. Finalmente se concluye que el desarrollo de las tecnologías de la información y la comunicación aumenta la productividad, a través del esfuerzo de los empleados del sector público y mejorando su calidad y demostrando cómo el uso de la tecnología puede facilitar el desarrollo de una nueva gestión pública mediante un gobierno electrónico.

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A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Cited by 3 publications

References 15 publications

A Systematic Literature Review of E-Government Evaluation

A Systematic Literature Review of E-Government Evaluation

Analyzing and Evaluating Usability of Electronic Payment Systems (EPS) through End-User Acceptance Testing

Gobierno electrónico con enfoque transformacional en la gestión pública, una revisión sistemática

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