The adoption of information and communication technology has had an effect on remodeling the general public service delivery system called e-government. E-government evaluation is a crucial aspect to evaluate how a long way the improvement in the quality of the public service delivery system provided by the technology. This study aim was to summarize and to decide the influencing factors in e-government evaluation by analyzing published scientific articles. This research method used a systematic literature review. The authors performed searches for scientific articles in online database Elsevier (Scopus) written in English and can be accessed in full paper. This study uses 18 articles of data to conduct a systematic literature review. The findings show that most previous studies on e-government service evaluation published in 2018 and 2020. The findings also show that developing countries are the most dominating research locations. In addition, the findings show the influencing factors in e-government evaluation are 1) user satisfaction consist of reliability/efficiency, compatibility, perceived of benefit, trust, responsiveness, overall satisfaction; 2) Site Quality consist of information quality, system quality, service quality, perceived usefulness, ease to use, accessibility, security and privacy, effectiveness, design, and content; 3) Facilitating condition consist of IT infrastructure. These twelve variables can be used as basis for future research to evaluate the quality of e-government. This study has limitations because it only uses the online database Elsevier (Scopus) as a database to obtain published scientific article data during 2014-2021.
The pandemic COVID-19 become an essential issue that has driven the high use of social media as a digital tool to disseminate information. There are two benefits of social media as digital communication. Accelerating the spread of true information effectively and efficiently and spreading misinformation about the pandemic COVID-19 is increasingly unstoppable. The great challenge faced by the government is to rebuild trust in government and trust in information quality by providing quality information. Provision of quality information is a government effort to promote healthy living as a strategy to support public health policies. This research investigated how the provision of quality information directly affects trust in information quality, trust in government, and information adoption. This research also examined the direct effects of trust in information quality, trust in government on information adoption. This research used a quantitative approach with an online survey to collect the data. The sample of this study was 160 samples. We used WrapPLS software version 7.0 to analyze the data and measure the hypothesis paths in this research model. The results of this study were the provision of quality information has positive effects on trust in government, trust in information quality, and information adoption; Trust in government has a positive effect on information adoption; and rejected the effect of trust in information quality on information adoption.
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