Linking authentic leadership to salespeople's service performance: The roles of job crafting and human resource flexibility

Tuan, Luu Trong

doi:10.1016/j.indmarman.2019.06.002

Cited by 58 publications

(85 citation statements)

References 110 publications

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“…Source: Primary Data (processed), 2020 Table 5 is the analysis result of the effect of job crafting on work engagement using simple linear regression analysis tools with the help of SPSS. The results of the regression analysis showed that job crafting affected work engagement at a significance level of 0.000, which is smaller than 0.05.These results support prior research (Gordon et al, 2018;Bruning & Campion, 2019;Luu, 2020). Source: Primary Data (processed), 2020 Table 6 is the test results for the coefficient of determination.…”

Section: Reliabilitysupporting

confidence: 72%

“…This research is also reinforced by a view that job crafting is a specific form of proactive work behavior that involves employees who actively change the characteristics of their work (Tims & Bakker, 2010;Wrzesniewski & Dutton, 2001). Recent studies show that work crafts can result in increased work engagement, creativity and job performance (Gordon, Demerouti, Le Blanc, Bakker, Bipp & Verhagen, 2018;Bruning & Campion, 2019;Luu, 2020).…”

Section: Introductionmentioning

confidence: 98%

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The practice of job crafting and its impact on job outcomes

Karollah¹,

Monita²,

Vilzati³

et al. 2020

IJRBS

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This study aims to investigate the effect of job crafting practices on job outcomes (work engagement and job satisfaction). This research was conducted on workers at Perseroan Terbatas (PT). Petra Arun Gas (PAG) with a working population of 180 people. Samples were taken as many as 123 people based on Krejcie and Morgan Sample Tables (in Sekaran & Bougie, 2009, pp. 254-255). The selection of sample members was carried out using the simple random sampling method. Primary data is obtained by distributing questionnaires to all samples. Data were analyzed using simple linear regression analysis tools with the help of SPSS. The results of the research data analysis show that job crafting has a significant effect on the two dependent constructs, namely work engagement and job satisfaction.

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Section: Reliabilitysupporting

confidence: 72%

Section: Introductionmentioning

confidence: 98%

The practice of job crafting and its impact on job outcomes

Karollah¹,

Monita²,

Vilzati³

et al. 2020

IJRBS

View full text Add to dashboard Cite

show abstract

“…For example, both ambidexterity and ethical leadership were highlighted as critical factors for knowledge sharing and team development competition ( Liu et al, 2019 ). In building a service-oriented culture, the flexibility of HRM practices is also found to improve authentic leadership and job crafting behaviors ( Luu, 2020 ). More importantly, the ethical leader is shown to complement HRM practices, improving affective commitment and reducing the intention to resist changes ( Neves et al, 2018 ).…”

Section: The Role Of Organizational Human Resource Management Practicesmentioning

confidence: 99%

The Emergence of Value-Based Leadership Behavior at the Frontline of Management: A Role Theory Perspective and Future Research Agenda

2021

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The importance of value-based leadership such as authentic, ethical, and servant leadership is inconspicuous. However, the benefits of these leadership approaches are often only explained through the behaviors of their followers. As such, limited research has communicated the leader’s motivation for pursuing such leadership behavior, resulting in such discourse to escape theorizing. We draw upon role theory and paid attention to the role of higher-level management (leadership) through the trickle-down model to underline their importance in the organization. We then expand this role theory framework by synthesizing research to explain the emergence of value-based leadership behavior at the frontline of management. In doing so, we aim to provide a stronger explanation of the emergence of value-based leadership in organizations. We conclude this analysis by guiding future research in the form of propositions to investigate the psychological process and organizational factors to empirically examine the proposed role framework.

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“…Dalam penelitian lain terkait pengaruh langsung antara servant leadership terhadap service quality dapat memberikan keunggulan yang kompetitif. Luu (2020) membenarkan bahwa dari hasil analisis data menunjukkan adanya hubungan positif antara servant leadership dan pengaruh Organizational Citizenship Behaviour (OCB) terhadap kinerja pemulihan layanan dalam konteks Business to Business (B2B). Hubungan positif antara servant leadership dan pengaruhnya terhadap manajemen Sumber Daya Manusia (SDM), dibuktikan pada penelitian lain yang mengemukakan bahwa penerapan servant leadership mampu dalam memimpin dan memberikan wawasan kepada para pekerja bisnis, baik dalam konteks Indonesia maupun negara asing dalam sebuah perusahaan (Andre and Lantu 2015).…”

Section: Pendahuluanunclassified

Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)

Putri

Agustina

Merida

et al. 2021

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Konsep mengenai servant leadership telah disebut sebagai salah satu bentuk pendekatan kepemimpinan yang berkomitmen untuk memberdayakan kemampuan serta kebutuhan karyawan. Saat ini konsep kepemimpinan tersebut telah menyita perhatian sebagian besar peneliti dalam hal semakin banyaknya pelanggaran moral dan penyimpangan manajemen di tempat kerja. Penelitian mengenai hal ini bertujuan untuk mengetahui tentang bagaimana pengaruh langsung servant leadership dan self-efficacy terhadap service quality karyawan serta efek moderasi servant leadership terhadap dua variabel, yaitu self-efficacy of service quality of employee dan service quality of employee. Peneliti menggunakan model analisis Structural Equation Modeling (SEM) secara metodologis dengan alat uji analisis statistik AMOSGrapchics. Ada dua studi dalam penelitian ini. Data pada studi pertama dan kedua diperoleh dari pendistribusian kuesioner online pada Aparatur Sipil Negara (ASN) Kementerian Kelautan dan Perikanan (KKP). Responden yang valid tersedia sebanyak 222 ASN dalam penelitian ini. Penelitian menghasilkan beberapa pengujian yang berkaitan (1) servant leadership berpengaruh signifikan terhadap service quality karyawan ASN di KKP, (2) self-efficacy berpengaruh signifikan terhadap service quality karyawan, dan (3) servant leadership dapat memoderasi secara signifikan antara self-efficacy dengan service quality pegawai ASN di KKP.

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Linking authentic leadership to salespeople's service performance: The roles of job crafting and human resource flexibility

Cited by 58 publications

References 110 publications

The practice of job crafting and its impact on job outcomes

The practice of job crafting and its impact on job outcomes

The Emergence of Value-Based Leadership Behavior at the Frontline of Management: A Role Theory Perspective and Future Research Agenda

Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)

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