Library Services Provision During the Covid-19 Pandemic: A Comparative Study Between Developing Countries

Abstract

The research explores a comparative study between Bangladesh and Malaysia library services during a Covid-19 pandemic. The study also intends to determine how the library responds, how they provide the services, the working hours, and their role in this pandemic time. A qualitative research approach has been used for data collection by interviewed three respondents to get their opinion to answer the research questions. The interviews were recorded, transcribe, and analyzed thematically. Many libraries are physically closed during a pandemic, but the patrons can still use the services through the online system. Library revamped its website many pages like Facebook, reassigned resources, and planned remote systems; all activities are robust online planning. Most libraries use social media as a tool to communicate and less use physical communication. Library staffs are working from their home, and it is quite challenging. They have to adapt to the situation because this is a new trend in working routines. The libraries see their role is crucial and the services collectively to the community at this uncertain times. This study shows society how they serve the public and cope with the pandemic.

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