Leveraging Smart Open Innovation for Achieving Cultural Sustainability: Learning from a New City Museum Project

Abstract

In recent years, cultural sustainability has attracted increasing attention within the discourse of sustainable development and sustainable cities. Notwithstanding some effort put on conceptualizing the relationship between culture and sustainability, research on the issue is still in a pre-paradigmatic stage and related empirical studies are scant. In particular, further knowledge is required to understand not only how cultural sustainability has been addressed strategically but also implemented in practice. In this direction, research has pointed out the role of social structures (e.g., partnerships, collaborations, etc.) for achieving cultural sustainability goals. However, focusing on smart cities, attention is limited to how collaborative arrangements can be leveraged within the development of new city services (e.g., smart open innovation) to sustain goals of environmental, economic and social sustainability, with cultural sustainability still playing a marginal role. This paper develops a new framework linking together the strategic level and the practice level in addressing cultural sustainability and conceptualizing the role of collaborative structures in the development of smart innovation. The framework is then used as a frame of reference for analyzing the case of MuseoTorino, a new city museum realized within the smart city strategy of Turin (Italy). The analysis provides evidence of some practices adopted to leverage collaboration and stakeholders' engagement to strategically address cultural sustainability and to realize it in practice throughout the new service development process.

Achieving Cultural Sustainability in Museums: A Step Toward Sustainable Development

“…achieved without cultural heritage, cultural sustainability is most often associated with the preservation and conservation of cultural capital [35]. Hence, collecting, preserving, conserving, and researching cultural heritage are the core components of cultural sustainability in museums, which is why in this work, we focus on cultural sustainability in narrow terms.…”

Smart and Sustainable Cities: The Main Guidelines of City Statute for Increasing the Intelligence of Brazilian Cities

“…Conservation and preservation of these heritage sites have been considered an important theme in several areas related to smart cities, such as public planning, urban development, sustainable development [119][120][121]. Several authors [106,[122][123][124][125], in different approaches and contexts, have considered the themes present in this guideline to be important for increasing the intelligence of cities.…”

Exploring the implications of wearable virtual reality technology for museum visitors' experience: A cluster analysis

“…These technologies include not only interactive websites, social media, smartphones, tablets, computers, and mobile applications (Neuhofer et al, ; Errichiello & Micera. ) but, more recently, also augmented reality (AR) and virtual reality (VR) applications (Guttentag, ; Jung, tom Dieck, Lee, & Chung, ; Tussyadiah, Jung, & tom Dieck, ). In the context of tourist attractions, the increasing market orientation of cultural heritage organizations (e.g., museums, archaeological sites, and galleries) has fuelled the search of different ways for exploiting the potential of these technologies to enhance the customer experience before, during, and after the visit (Shaw & Ivens, ).…”

“…Over the last decades, turbulent environments and increased competition have pushed tourism destinations and cultural heritage attractions to consider the adoption of information and communication technologies to enhance the customer experience (Buhalis & Law, 2008;Neuhofer, Buhalis, & Ladkin, 2014). These technologies include not only interactive websites, social media, smartphones, tablets, computers, and mobile applications (Neuhofer et al, 2014;Errichiello & Micera. 2018) but, more recently, also augmented reality (AR) and virtual reality (VR) applications (Guttentag, 2010;Jung, tom Dieck, Lee, & Chung, 2016;Tussyadiah, Jung, & tom Dieck, 2017).…”