“…However, the leader-member exchange (LMX) theory, which focuses on bilateral relations, asserts that a leader can establish relationships with employees in two different ways, namely in-group and out-of-group, as a result of factors such as individual characteristics, limited resources, and time pressure (Zhang, Chen, & Zhao, 2016). According to the theory, in-group members (highquality) have more contact with the leader, while out-group members (low-quality) have a relatively formal relationship with their leader (Thirlwall, 2015;Yang, 2020;Zhang et al, 2016). In this context, LMX characterizes a dual process that reflects the leaders' varying levels of relationship with their employees.…”